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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
394 ratings and 154 comments received in the last 90 days.
10 September 2024
I was highly satisfied with the way the sales executive carefully and attentively explained the differences between an approved used car and a new car, particularly in terms of the financial aspects.
09 September 2024
Happy with all verbal and email communications. Online contract system was not as straightforward.
06 September 2024
Matt and Alex were great to deal with.
04 September 2024
Excellent all round. Thank you
20 August 2024
Sofia was so patient with us she's a star absolutely lovely gave us constant updates and made the whole experience simple would recommend BMW Borehamwood 10/10
15 August 2024
Jodie Russel was very careful and extremely knowledgeable. Her level of communication and attention was great.
15 August 2024
Good handover experience, helpful knowledgeable sales team
13 August 2024
The process was quick and smooth
12 August 2024
Efficient approachable staff
08 August 2024
Quick easy and no hassle from the salesperson. Best experience I have ever had.
06 August 2024
Nice people to deal with honest and genuine
01 August 2024
Responsive, friendly, knowledgeable sales person. They also had cars in the showroom so could see what mine would be like.
01 August 2024
The delivery and /or pick up was done smoothly
01 August 2024
Everything was perfect and your colleague named Simon was very respectful and friendly.
31 July 2024
all very professional
27 July 2024
Excellent service from John
24 July 2024
Again down to great communication and customer care.
24 July 2024
Friendly, welcoming atmosphere.
15 July 2024
All down to Ian. No delays. Kept to his word. Excellent service.
07 July 2024
After attending the show room a friend asked if my car was delivered to me at home. I didn't even know this was an option! But experienced in house was straight forward and easy anyway.
07 July 2024
The deal was completed remotely due to me living 200+ miles away and everything was completed smoothly
03 July 2024
The salesman was very professional and able to answer all our questions. The whole process of arranging the finance and insurance and handover of the car was straightforward and relaxed.
03 July 2024
Customer service was very good. Friendly staff
03 July 2024
They helped me and kept me informed all the way through, Good trade in price
02 July 2024
Few issues that got easily and quickly resolved such as rear X1 branding should have been removed but wasn't. Sales Rep Georgia got this quickly resolved for me.
02 July 2024
The car came earlier then expected and the welcoming I got when collecting my car was great with the offer of hot and cold beverages
02 July 2024
Excellent communication, knowledgeable, friendly and efficient process
30 June 2024
Very welcoming and friendly on top of great service.
28 June 2024
Sophia , Matthew & Jodie make us feel valued as repeat customers
10 September 2024
Efficient and attentive
10 September 2024
Service was excellent with both reception and service advisors. The technician who worked on my vehicle carried out what they were supposed to and also carried out that little bit more, I.E, cleaned engine covers
09 September 2024
Helpful staff
09 September 2024
My advisor Toni was extremely helpful and kept me regularly updated. She also arranged a courtesy vehicle for me.
09 September 2024
Easy booking process with great call staff. The service booked in for was done well and service packages were brought up on file to let me know what I had to pay for.
09 September 2024
Service was complete on time.
07 September 2024
Luke very helpful
07 September 2024
Happy with the service given
07 September 2024
I had a simple straightforward issue where the solution was agreed with dealer before my car was deposited at the workshop. Turnover was quick.
04 September 2024
Service work was done and car was cleaned
03 September 2024
Good service in general
03 September 2024
Quick and efficient.
02 September 2024
Experience was good very friendly
02 September 2024
Quick and efficient however post service valet of the car was below standard as the car had grease marks on the body.
02 September 2024
See above.
30 August 2024
Trouble - free experience
30 August 2024
Polite and friendly
29 August 2024
Car serviced efficiently and ready on time
29 August 2024
Good punctuality
28 August 2024
Excellent friendly staff who have actual knowledge of what is going on in the workshop and not solely customer service who can deal with any questions I've had.
27 August 2024
The repair they did very well
26 August 2024
There was system issue which showed I declined a tyre change recommendation which I actually accepted
26 August 2024
All went to plan
25 August 2024
All work carried out as required
25 August 2024
Brilliant friendly people great service
25 August 2024
I have never had a bad experience at this service centre and have used them many times
24 August 2024
The process was simple and someone was ready to help at 8am.
24 August 2024
It was a short and pleasant experience
24 August 2024
The staff were amazing and extremely helpful.
24 August 2024
Super experience
24 August 2024
Service Advisor, Omer Vecih did his job and was good at it.
22 August 2024
My car was in for nearly two weeks for something simple to fix.
22 August 2024
I was given the best service with borenhamwood group 1
22 August 2024
Luke and team carried out the service of car efficiently and pleasant to deal with.
21 August 2024
very satisfied
21 August 2024
Great!
20 August 2024
Attentive and very understanding
19 August 2024
I am a regular customer due to their hospitality
19 August 2024
Excellent service. Very professional. Kept me informed of the vehicles status. Efficient process and very friendly staff.
18 August 2024
The adviser was very thoroughly and super helpful.
18 August 2024
They were very well organised and kept me informed throughout the service
17 August 2024
Kept the communication on and provided information about the progress of the works.
17 August 2024
Mr Samuel was very polite and answered all my queries. My car was taken well care of and a detailed inspection and service was done there.
17 August 2024
Top service and excellent customer service warm and welcoming and very friendly
15 August 2024
Great help and attention provided by your service associate - he was outstanding.
14 August 2024
The advisor and whole of the team at Borehamwood were very friendly and polite. Thank you
14 August 2024
The car cleaning wasn't the greatest and could be better (e.g. the trunk was still quite dirty) - would be great if a mini-valet was included.
14 August 2024
Service chap very good and video showed any issues
13 August 2024
Polite and professional, but after the recall was completed received several calls , text and email all nagging for a survey to be completed.
13 August 2024
Group 1 Luke Service advisor is brilliant
13 August 2024
Dealing with people was excellent, and passing me through selfcheck out machine disappointed.
12 August 2024
Given a courtesy car and on return my car was very well valeted
12 August 2024
Everything was excellent.
12 August 2024
Worked well
11 August 2024
As above, excellent customer service even given the difficult history of the car.
11 August 2024
Toni the advisor was available every step of the way. Besides being a nice person, she was extremely knowledgeable.
10 August 2024
Job well done
09 August 2024
They listen to the customer and work accordingly. The staff are very polit and understanding.
08 August 2024
I was also constantly informed about the progress and a very informative video was also shared of my car. I am very happy with the service.
07 August 2024
Service was as expected!
07 August 2024
Serviced car in expected timeframe, was able to work remotely while waiting and car was washed and vacuumed.
07 August 2024
Regularly informed on the progress of the recall and MOT
07 August 2024
Professional
06 August 2024
Great service and fully informed too
06 August 2024
They were prompt at calling and arranging the necessary work. Gave me alternative car until its done.
06 August 2024
Great polite service and a pleasant waiting area
05 August 2024
Sam was an absolute star to deal with. Thank you Sam!
03 August 2024
Rapid response with friendly service throughout
02 August 2024
Kerry Sullivan was exceptional in the service she provided
02 August 2024
Kept up to date by friendly staff
01 August 2024
They listened to my concerns and actioned them during the service.
01 August 2024
Everything was clearly explained
31 July 2024
Ok this time
30 July 2024
Again it's the service received from Sam
29 July 2024
MOT and Aircon Refresh carried out quickly and efficiently.
29 July 2024
Tat was a recall service I also added extra service. Overall u am happy.
29 July 2024
Excellent service as always , great communication , i was kept informed of everything, and it is so amazing to be sent a video of my car being checked over.
26 July 2024
Problem identified and the mechanic gave me some good information about the fault
26 July 2024
SAM was excellent
25 July 2024
Drop and pick up were quick and pleasant and I was kept informed on progress.
23 July 2024
Efficient and gold level of service. Nice staff.
22 July 2024
The only reason not full marks is that is can be difficult to get through to the right person on the phone. Sometimes it just keeps ringing.
22 July 2024
Everything completed correctly and to the agreed price.
22 July 2024
Very satisfied but phone answering needs to improve
22 July 2024
Good
22 July 2024
Very efficient
21 July 2024
Bookrd service and MOT. Easy check in procedure , transparent updates, excellent sevice.
20 July 2024
Was very pleased with the service
20 July 2024
Generally good service. Dealt with query quickly and efficiently. Sorted issue out through the warranty without any fuss.
19 July 2024
Lovely friendly receptionist who was helpful and even remembered who I was when I went to pick up the car. The technical team explained the problem with my car. Unfortunately the phone line was bad, but the team followed up with explanatory e-mail.
18 July 2024
There were times when it was quite frustrating as problems reoccured, but to their credit, they appear to have sorted everything out. The car had water ingress so I'll know for certain that it's fixed after it next rains.
17 July 2024
Very satisfied, friendly staff and professional service. All questions answered, follow up call received
17 July 2024
Every time I come with confidence.
16 July 2024
The lady that checked me Was very helpful
16 July 2024
Excellent service for my recall. I even got a free gift
15 July 2024
It was a really easy process, from booking to taking and collecting my car. It was easy to drop off and BMW staff are always polite and helpful. Samuel Monk was especially helpful and efficient.
13 July 2024
Professional service and car returned clean in and out.
10 July 2024
Good service Price quoted was accurate Excellent advice and guidance
08 July 2024
Kerry was great
08 July 2024
For the reasons above not fully satisfied. On the plus side the work was good and the price very fair.
08 July 2024
Staff polite, everything explained & simple to understand.
07 July 2024
I left very happy
07 July 2024
Totally stress free
06 July 2024
They called me and let me know when the car will.be ready.
06 July 2024
My service assistant Kerry was extremly helpfull
06 July 2024
smooth check in. good facilities while waiting for the service to be completed
06 July 2024
Because I am
03 July 2024
omer vecih was excellent
03 July 2024
Service was great. Gary who helped me pick up my car was great and offered to charge my car as it was low. He was friendly and helpful.
03 July 2024
Kept to timescales advised at time of booking the service. Polite and helpful staff at the garage.
01 July 2024
Experience was great, vehicle was completed a lot quicker than expected and the service was fantastic, every member of the service team visible came to offer me assistance
01 July 2024
Prompt professional and polite
30 June 2024
Hospitality
29 June 2024
Efficient, polite, good value and met all expectations
26 June 2024
Easy, fast and helpful specially "Omer Vecih" The Senior Service Advisor, he did the business smoothly, I appreciate the time that he waited after the duty time to be sure that I received my car in the same day as he promised me.
26 June 2024
Car was dealt with very quickly and efficiently
25 June 2024
Good service from Omer Vecih
25 June 2024
The service was great - nothing I would fix at all.
25 June 2024
The engineers took the time to track down an elusive but important problem
24 June 2024
Seamless 3rd year service.
24 June 2024
Good people
24 June 2024
Quick, easy and stress free.
24 June 2024
Good service and quick and simple
21 June 2024
Base on the service and fast response
10 September 2024
Customer service