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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
326 ratings and 162 comments received in the last 90 days.
06 June 2025
enjoying new ix2 so far
04 June 2025
Stop making me feel very welcome
30 May 2025
Good communications throughout
26 May 2025
As above
24 May 2025
See above.
10 May 2025
Fantastic service, straightforward process an excellent customer experience
10 May 2025
Sales team constantly kept me in the loop as to the progress of the new vehicle. They made the process as straightforward and as easy as possible. Regularly updating me regarding potential dates for the arrival of the vehicle.
04 May 2025
All issues raised during the purchase were resolved very quickly
03 May 2025
All went very smoothly
01 May 2025
Smooth handover
01 May 2025
Wholly accommodating every step of the way of my purchase.
28 April 2025
All worked well and hassle-free. Dealership worked hard to find the right car for me from across the UK.
27 April 2025
Great job by Ian. Very efficient, friendly.
25 April 2025
The whole process was seamless and stress free. I was advised at all times of the progress of my car by Jack Mills. At no point did I have to think to contact him- he always kept me in the picture
23 April 2025
Made me feel understood and not pressured
22 April 2025
Sophia was an absolutely joy to deal with. Very friendly, helpful, and professional.
21 April 2025
The overall process was smooth and relatively quick. Customer questions were dealt with quickly by the saleman who was always available either by email or telephone. He listened to my requirements and produced the right spec and financial result.
16 April 2025
All aspects of the purchase were dealt with professionally.
13 April 2025
Ian Elwiss and his team at Group 1 BMW Borehamwood were excellent right through the whole process, full communication was maintained at all times (I was a distance customer) all arrangements made were either bang on time or beat expectations.
07 April 2025
Very good customer relations.
03 April 2025
Ian was brilliant
03 April 2025
The people at the BMW center are very responsive and very professional. Once minor feedback, when buying car from showroom please attach the ribbon to car, just to improve the experience
03 April 2025
Very satisfied. Smoothly done.
02 April 2025
With mr Alex 10/10
02 April 2025
i was extremely happy with my experience with BMW when purchasing my new vehicle,Jodie my sales associate was always happy to help,and was open to all questions regarding the car.
02 April 2025
Quick and efficient sales service
02 April 2025
First class
02 April 2025
Extremely satisfied with the whole experience.
01 April 2025
Helping us answering all the questions we had. Also took delivery of the car on time.
31 March 2025
I was very happy with Sophia Kailou who handled my purchase
31 March 2025
I am completely satisfied with my experience at Borehamwood bmw Sophia ensured I was happy & comfortable to purchase my dream car and was with me every step of the way until my car got delivered I am over the moon right now :)
31 March 2025
Quick to sort out previous problem and were very good to sort out my new car
30 March 2025
I was extremely pleased with the service I received from Ian Elwiss at BMW Borehamwood. His communications were excellent throughout, and he offered helpful advice without any 'hard-sell'. Handover was the most thorough I've experienced.
30 March 2025
We were very satisfied. From our first call, Sophia ensured she found the right car and deal for us. Even at the handover, she ensured our boys were looked after & made our eldest son's day. Thank you for the great service. Maurice was great as well
27 March 2025
Always kept informed
26 March 2025
.
25 March 2025
Great service form Jack and the team
25 March 2025
Very good service Mark Price was excellent
22 March 2025
Everything went according to plan everyone very helpful
20 March 2025
Ian Elwiss is a super guy. He made us feel completely relaxed and seemed to spend a very long time with us explaining the features on the day we collected the car.
19 March 2025
Ian Elwiss at BMW Borehamwood was my point of contact and was a pleasure to deal with. My car delivery was a driven delivery to my home in Merseydide and Brian the delivery driver was very professional on the handover.
19 March 2025
I am extremely satisfied with my experience at the BMW. The entire process was smooth, and Simon went above and beyond to ensure everything was handled efficiently and professionally. I couldn't have asked for a better experience!
18 March 2025
Friendly staff who answered all my questions
18 March 2025
Special mention to the sales exec I dealt with, Jack Mills and the sales manager Paul Griffin. These guys are professionals, took the time to understand me, my needs and how the product will meet them. The communication and handover was fantastic.
15 March 2025
Sophia was amazing, super helpful, friendly and knowledgeable. Made the whole experience so smooth and enjoyable.
14 March 2025
Ian Elwiss was excellent. Good communication along the way. Genuine and straightforward to deal with.
08 June 2025
Expensive
07 June 2025
Somewhat satisfied. The service was fine but having took a previous car to the same place, having not received an overview etc, I feel I am left in the dark. I also had an issue and had to return.
05 June 2025
straight forward
04 June 2025
See above
03 June 2025
Very satisfied
03 June 2025
See above
02 June 2025
Happy with the job
02 June 2025
Service Advisor Omer Vecih and the reception provided me an excellent service.
28 May 2025
The service advisor was very diligent when setting up my service plan as it was a task as details missing, Norwich Group 1 BMW that I purchased the car from did not really entertain a service pack & I was referred back to my Local Group 1 Borehamwood
28 May 2025
As I said the whole team are fantastic and have a great manager there now, she's the best!
27 May 2025
Fast and efficient service.
26 May 2025
It was a very smooth experience and I was completely informed at every stage.
25 May 2025
Good service
24 May 2025
??
24 May 2025
Took a long time to start on the car and no satisfactory answer as to what was wrong
21 May 2025
As above
20 May 2025
Polite, Efficient, kept me up to date
19 May 2025
Job completed on time, no issues and advisor was great
19 May 2025
Good customer service, cleaned my car and hoovered it The rep who handled my service was well informed and gave some good tips
18 May 2025
Customer service good. The car was serviced well
18 May 2025
They fallowed the matter and had a good service and also washed and cleaned the car without charging
17 May 2025
I did not pay for a service, Driver air bag replacement was free.
17 May 2025
Good service but expensive
15 May 2025
Staff are always friendly and attentive
12 May 2025
Overall quick and effective.
12 May 2025
All work carried out and on time
11 May 2025
Price for service was very reasonable, and they went out of of their way to do a good job
09 May 2025
Removal of courtesy cars is not a positive for cuatomers
08 May 2025
I was treated with respect.
07 May 2025
It was all sorted out quickly and finance payments too in instalments
07 May 2025
I noted there were 2 scratches on the driver's door after the service on 2May25. I made a complain to the staff and was told they need to review the CCTV and give me a reply on 6May25. As of 12:30 7May25 I still have no update from the dealer.
06 May 2025
Needed to have two tyres changed. Warning lights appeared as soon as I drove off. Had to return twice to get tyre pressures adjusted. Apparently this was difficult because they had no digital tyre machine.
05 May 2025
As mentioned above the experience when I brought in the car was horrific
03 May 2025
The service was efficient, professional, and the staff were helpful throughout the process.
29 April 2025
Although car wash wasn't great considering the vehicle has protection x
28 April 2025
All serviced and clean
26 April 2025
Group 1 Borehamwood (Raj Patel) kept me constantly updated with the facts.
25 April 2025
As above - personal service from Kerry was excellent
25 April 2025
Faultless, no complaints and no room for improvement.
23 April 2025
Got all my requirements solved, my car returned to me timely as expected.
23 April 2025
Good working
23 April 2025
Excellent service
23 April 2025
The car had developed a fault and it was put right on the day . The car was returned to me having had a full valet. Great service
23 April 2025
The time taken to fix my problem was quick and it came out with a full valet, which is very much appreciate
18 April 2025
These messages are annoying
18 April 2025
Raj was great and explaining procedure and had a very pleasant manner about him. I felt at home and well taken care of.
16 April 2025
Reliable service
15 April 2025
Everything went smoothly and the service was excellent, although I'm still waiting on my vehicle health check report which has not arrived yet, even though I was told it would arrive soon. Other than that, I have no complaints.
15 April 2025
They are simply brilliant. They take excellent care of my car. Provided very clear inspection report. Timescales were spot on
14 April 2025
Car ready quickly I left my keys accidentally there which were picked up
13 April 2025
Great service. Wonderful people.
13 April 2025
Nothing seemed to much and very happy with the work undertaken
10 April 2025
Great customer service very impressed
10 April 2025
Disgusting. Rubbish. I don't blame the service advisor. It's the technician. Cowboy touched my car
10 April 2025
Friendly, always willing to help.
09 April 2025
Great customer service and communication from booking in my car to collection
09 April 2025
From the moment I arrived, I felt looked after. Piotr Kwiatkowski was managing my booking and also helped me with some other queries I had about the car. I was also kept updated on progress regularly.
08 April 2025
Originally booked a 90 minute service and was then informed by phone call that it would take 2.5 hrs so had to make other arrangements for somebody to drop me off/pick up.
08 April 2025
Great customer service
08 April 2025
Work completed in a timely manner No fuss
06 April 2025
Matt who dealt with me was not able to help at all
06 April 2025
Apart from connecting with me it's good
06 April 2025
Easy to do business with. Updated on progress during the day. And car was cleaned as well!
06 April 2025
Getting informed regarding the process of the repair while sitting in a Relaxing waiting area. Car health check up free of charge and in addition cleaning the car inside out after the repair.
05 April 2025
Poor experience first time round but very well corrected (5 stars) for follow-up appointment.
03 April 2025
He was very professional and explained everything clearly
02 April 2025
Smooth service, friendly and helpful advisor
02 April 2025
Piotr Kwiatkowski was very helpful
02 April 2025
Have used this BMW service centre for over 5 years. Service and honesty appear at the forefront and up to now have no reason to look elsewhere for servicing.
01 April 2025
A comment made on collection (after payment) for a job that cost £450+ just for a £30 hose replacement. Could any other hoses have been replaced at the same time given the labour charge was so high. Food for thought perhaps. survey won't accept 4*!!
01 April 2025
The team was quick enough to get the job done.
31 March 2025
As mentioned everything was handled quickly, not hanging around
31 March 2025
See above
31 March 2025
Flawless service
31 March 2025
Recall job done easily
30 March 2025
Excellent customer service. I was sent reminders and received phone calls prior to the appointment.
30 March 2025
Overall happy with service
30 March 2025
I don't like the prices :)
29 March 2025
The car was dropped off at the garage at 8am for a service and not. Took a long time for the agent to book the car in and sort courtesy car. Didn't hear anything by 5pm, at that point I called to ask for an update. Agent should have called to update
28 March 2025
What was due was completed.
27 March 2025
Everything went smoothly. They cleaned my car outside and inside. However, falsely reassured that the tyre pressures have been checked okay. In fact, they were not okay and I emailed Matej and sadly so far have not had any response.
27 March 2025
See aboveemailed and got booking Very accommodating
26 March 2025
Piotri was excellent.
25 March 2025
All vey smooth
25 March 2025
The service work was carried out thoroughly and on time.
25 March 2025
Did not get booking confirmation. Hand back of car was poor. Service assistant told me the car was ready, asked me to settle the bill and said mechanic would return keys in 10 mins. After 30 mins chased and discovered keys left unattended on desk.
24 March 2025
I've been before and wasn't happy. This time I believe the service department manager was replaced as the service was amazing from the girls at the front desk to Pioter and the mechanic that send me the video. Far better than last time.
24 March 2025
Achieved what was required for the visit.
24 March 2025
Informed when are where and everything was good
24 March 2025
Great client service, super polite and easy to deal with.
23 March 2025
Pietr was very informative and communicative throughout the process. Very polite gentlemen.
23 March 2025
Poor booking in time , lack of available hire car , parts not available , limited open hours , damage to body work
23 March 2025
Raj was welcoming and very professional. I didn't feel like he was rushing and he took his time to ensure there was no other work required on my car. Car was ready to collect by midday which was a bonus. Thanks Raj.
22 March 2025
Friendly
22 March 2025
Excellent service but valet didn't do the boot of my 5 series touring
21 March 2025
Very friendly.
20 March 2025
All round positive experience.
20 March 2025
Completely satisfied with the experience
19 March 2025
Everything went to plan. Very efficient. Cleaned car well.
19 March 2025
Kerry very friendly and helpful.
19 March 2025
I couldn't be more satisfied It's not often that you come across someone who goes above & beyond
18 March 2025
Kept informed through day and given extra help with regards to changing the rear wiper.
18 March 2025
Very helpful
18 March 2025
Great service
18 March 2025
All staffs are nice, extremely professional and customer oriented.
17 March 2025
customer service was great from the car driver to Tony who looked after me
16 March 2025
This is my service with the garage. Need time to appreciate the work done. Hoping that nothing goes wrong.
16 March 2025
I had the pleasure of working with Piotr I couldn't be happier with my experience! They are always really helpful and friendly. Very satisfied with the customer service provided.
16 March 2025
Quick, courteous & polite
15 March 2025
The service technician was very friendly, helpful and professional. A great service.
15 March 2025
Good service and friendly team
15 March 2025
Excellent friendly service
15 March 2025
They inform you of everything going on when they have your vehicle
15 March 2025
Faultless service from Piotr
14 March 2025
Friendly staff all round. Comfy environment and a brilliant service
06 June 2025
Great communication and updates, very customer centric