Our Kentish Town Aftersales Centre has now closed. Customers can now book a service, repair or MOT at Borehamwood. Click here for more information.
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SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
291 ratings and 145 comments received in the last 90 days.
07 October 2025
Leigh keep us up to date and has been very helpful
02 October 2025
The sales assistant was extremely competent, knew the product very well and was able to communicate with me.
29 September 2025
Sophia was an absolute pleasure to deal with. She was efficient and knowledgable about the product, and kept me well informed from order to delivery. Having purchase several cars from the group over the years, I am always made to feel special.
28 September 2025
The Sales Executive was excellent, communicating well regarding delivery then conducting the handover very helpfully - with an awful lot of technical information to impart
28 September 2025
Received a very good hand over. There are still additional questions I have regarding the sat nav. But overall a very good experience.
25 September 2025
as abpve
25 September 2025
As above. Seamless transaction
24 September 2025
Alex is a BMW Ambassador. Reassured us at every stage of the purchase.
20 September 2025
One time, paper worked sorted out efficiently
18 September 2025
Whilst there was a small hiccup with collecting my new car, Ashok was great at minimizing the impact of the delay and it was delivered personally to my home the next day.
17 September 2025
All the staff was very kind, the treatment was wonderful and the sales person I dealt with (Jodie) was super kind
15 September 2025
Great friendly and welcoming experience
13 September 2025
The only positive was Ian the sales rep was very friendly.
12 September 2025
Our sales agent Ian Elwiss was very clear at explaning everything to us, took the time to make sure everything was to our liking
12 September 2025
Everything went quickly and smoothly.
10 September 2025
Very helpful
02 September 2025
As above Alex made the purchase very clear & ensuring I was happy with everything
29 August 2025
The sales person Alex was extremely helpful
29 July 2025
My part exchange was smooth and quick
18 July 2025
Amazing experience
12 October 2025
This was one of the most professional teams I have dealt with in last few years. The service advisor was friendly and explained what was done on the car and the health check. The car was ready on time and beautifully cleaned. An outstanding job.
12 October 2025
I at very happy
09 October 2025
Service / MOT all done in the expected time limit Knowledge customer support to help with all queries Proactive call for booking for slot, was such a good help
08 October 2025
Job done as said video with the check and the list with what to expect in future
08 October 2025
As above always receive great service from this centre, great staff always communicate well
05 October 2025
After a disappointing experience with syntner bmw, it was a pleasant surprise dealing with group 1 bmw
02 October 2025
Great communication with engineer -efficient and prompt service
02 October 2025
Dealt promptly. In and in 2 minutes
01 October 2025
It was my first time using Group 1 Borehamwood. On arrival to check in my vehicle, there was no room to park. I asked for new batteries in key fobs, it was not done.
30 September 2025
Same reason
30 September 2025
After mot, they cleaned my car.
30 September 2025
Servicing experience was good and car washing was excellent
30 September 2025
As above professional and friendly staff
29 September 2025
As above
28 September 2025
Details in the highly unlikely box for comment.
28 September 2025
Team goes above and beyond in every respect
28 September 2025
Recall work was completed
27 September 2025
Communications during the service was very bad - I was contacting them for updates and they left it very last minute. When picking up the car, over an hour wait just to speak to someone.
24 September 2025
Great service from Pijtor! Staff were friendly, helpful, and kept me updated throughout. Everything was smooth and professional. Very happy with the experience.
24 September 2025
Mainly down to Piotr who was personable and knowledgable.
23 September 2025
I would like the option of paying a fee for my car to be collected and returned to my home. Mazda offer me this service for £25. This is very valuable to me.
22 September 2025
responsive, efficient, friendly.
22 September 2025
I felt welcomed and well looked after straight from drop off to pick up.
22 September 2025
Pleasantly efficient
21 September 2025
The agent was really nice
20 September 2025
Very easy to book in. Great use of the BMW App showing the Health Check. Very positive experience with Piotr, very helpful Service Advisor. Completed the work in a timely manner. Good facilities / Waiting room / Coffee machine.
20 September 2025
Politely, fast service,understanding
19 September 2025
I am concerned that the checks that should have been carried out while my car was being serviced have not been completed and that if I drive my car there may be damage to the engine.
17 September 2025
Had to call reception 3 times to speak to the agent who was dealing with my car. The 3rd person who took the call hang up on me.
17 September 2025
Raj very helpful but I would have liked shorter waiting time for the recall to be completed
16 September 2025
It was a very good service the staff ws very courteous and very kind
16 September 2025
Waiting time - booked in at 10am, car ready at 5pm. For a London based client not ideal to be waiting all day.
16 September 2025
Very pleased with my customer experience at the service centre
16 September 2025
I had my appointment for Saturday early morning and it was only for a brake oil replacement. I was the second customer coming in about 9 am and I left the place as the last customer. I complained why I was kept there for so long, he said 1 electric t
16 September 2025
Very efficient
14 September 2025
Was good service they are friendly
14 September 2025
The Designated Customer Advisor was extremely helpful.
14 September 2025
I took the car in for repair and received it after two days. I had an appointment on the day of receipt, but I was surprised that the car had only 30% charge. This was very frustrating, and it delayed my appointment because I had to go and charge it
14 September 2025
Excellent Technician Suresh Kara
14 September 2025
Supportive though I had to wait long hours . booked couples of weeks before, still no data was there (Kentish town centre closed down and I had to move to Brhmwood.
13 September 2025
MOT was good value and results clearly communicated. Video overview was very helpful. Unfortunately there were limited seats in the waiting area and I had to stand for part of my wait.
13 September 2025
Great service
11 September 2025
Excellent service and communication
11 September 2025
Friendly and welcoming staff from reception to service advisors.
11 September 2025
The work itself was fine and the vehicle health check. I do not understand how BMW can order the wrong parts for a BMW, that they have already seen as well as it had already been in once.
10 September 2025
good service
10 September 2025
Everything was good, no issues, fast, friendly stuff
08 September 2025
the staff and arrangements were good to deal with.
07 September 2025
Good checking all car safety
07 September 2025
Communication quality
06 September 2025
Faultless service from booking to pick up
05 September 2025
Friendly staff, Easy check in and service advisor Piotr was a pleasure to deal with.
01 September 2025
They have excellent customer service.
01 September 2025
Last time I was in i was told the that checked my oil and tyre pressure and they hadn't. Let's hope this time its all perfect
01 September 2025
Pleasant and helpful indeed
01 September 2025
Main issue was that price for the service was not as agreed on the phone My car service is coming up as 2027 but has a 3200 miles alert, which I assume is for the brakes, but not sure.
31 August 2025
It went well
31 August 2025
Difficult to fault anything about the service
30 August 2025
The rep said he will send me the full report to my email. It has been two weeks but I have not received anything yet.
29 August 2025
Had no issues
28 August 2025
the problem fixed and car cleaned
28 August 2025
Kept up to date at all times, car cleaned.
27 August 2025
Omer Vecih kept me fully up-to-date while I waited as my car was MOT tested, and explained other details afterwards.
27 August 2025
great service and attention
27 August 2025
Took way too long. 3 days! Brakes still squeak and air conditioning was not service as requested
27 August 2025
Quick and easy to get my MOT booked and completed.
25 August 2025
Because you did a good job
24 August 2025
Thorough service communication good and video informative
21 August 2025
I felt very welcomed
21 August 2025
Smooth, efficient, and friendly service
21 August 2025
Excellent customer service. A problem with our car was rectified quickly to a much greater standard than expected. All work carried out appears to be of a high standard.
20 August 2025
Same again
19 August 2025
Very helpful staff.
18 August 2025
See answer 1 above
18 August 2025
Very efficiency, no attemp to sell add-obs, car nicely cleaned
17 August 2025
Very happy
16 August 2025
Friendly atmosphere, was approached or acknowledged by everyone member of staff i encountered.
14 August 2025
As above
14 August 2025
Quick and efficient
14 August 2025
The service was done in time and I was able to pick up my car the same day.
13 August 2025
All went as expected
13 August 2025
No complaints. Everything went smoothly
13 August 2025
My car was inspected and returned within the same day
12 August 2025
Omar was the most helpful service agent by far that I've ever had with BMW. Previous service experiences I have had with BMW have always been bad.
12 August 2025
Great communication
11 August 2025
Because your work is not hard to conduct themselves in a professional manner
11 August 2025
Very clean car
11 August 2025
The service advisor was very good & efficient and returned my couple of calls promptly on any queries I had. The experience I had this time was much better to the one I had l, when I last took the car to Group1 Borehamwood.
11 August 2025
The MOT and service were carried out effectively and on time. The results were explained fully to me.
10 August 2025
Kept informed in a timely manner
07 August 2025
When the services is good you just have to say it.
07 August 2025
Very good
07 August 2025
Toni the service booker has looked after me for long time
06 August 2025
The service representative is nice guy but keeps telling me the problem is resolved when it has not been as the very next day I can hear the noise again
06 August 2025
The bmw staff are so lovely and smiley
05 August 2025
Will always come back to borehamwood based on last visit
05 August 2025
Easy and fuss free
05 August 2025
The service was excellent all the way through.
04 August 2025
the work carried out was to our satisfaction.
04 August 2025
Service by staff
04 August 2025
All work carried out has requested although took longer than expected
02 August 2025
I would like to express my sincere gratitude for the exceptional service provided on both of my BMWs today. A special thank you to your Senior Service Advisor, Omer, who was brilliant throughout the entire process.
02 August 2025
The problem with my vehicle was resolved on the same day whilst I waited.
02 August 2025
Jennifer was very attentive and knowledgeable. She guided me through my experience from point of entry to point of exit in a highly professional manner.
02 August 2025
Good speaking
02 August 2025
Kept up to date and informed
01 August 2025
An ACE 3.0 front windscreen camera was installed but set up with my Android phone was not completed and the staff could not fix it while I was present, so I have a dash camera that does not function. I find this very irritating.
30 July 2025
As above, smooth process from start to finish.. Nothing was too much trouble
29 July 2025
Kept well informed by the client manager I was allocated
29 July 2025
As above the experience was a pleasurable one. Any questions I had were answered and they made me feel at ease.
29 July 2025
Very good experience
29 July 2025
Great customer service
29 July 2025
Good service
27 July 2025
Service & mot done well in time with a high standard Friendly service Clean waiting area with excellent coffee
26 July 2025
All the work carried out was to my satisfaction.
26 July 2025
As above.
23 July 2025
The individuals I dealt with were very helpful. Unfortunately some of the equipment was out of order so the aircon gas could not be changed.
22 July 2025
I was happy with everything apart from members of staff using and occupying the men's customer toilets
22 July 2025
Work done appears to be satisfactory, although the cost was pretty high. Being disabled, I need a car to move around, so was quite pleased that there as an interest free payment plan that I could tap in to.
21 July 2025
Good checking services provided
21 July 2025
Great customer service
21 July 2025
Toni was very good - very polite and personable. Contact was efficient and as stated service was carried out efficiently.
20 July 2025
Work carried out was good , some issues with booking and not completing work requested
19 July 2025
I was well looked after by Raj with great communication throughout the whole experience. I managed to get everything repaired and completed in a timely fashion and even managed to secure a loan car at short notice which was greatly appreciated!
07 October 2025
They made sure I was looked after and gave me coffee and a quick service on collection