OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
214 ratings and 114 comments received in the last 90 days.
10 July 2025
As above plus kept informed during the wait for the new car. Sorted out the tracking /immobiliser issue quickly and without hassle
10 July 2025
Great customer service and professionalism
09 July 2025
The car was well prepared, and the handover experience was thorough and enjoyable. I was very happy with the whole process of purchasing the car from ordering to collection.
08 July 2025
Didn't go to centre, all done over phone and online
05 July 2025
I was given all the relevant information, and any questions I had were answered in detail.
04 July 2025
As mentioned above, the sales manager was extremely helpful and cooperative.
26 June 2025
Mark Price and the rest of the staff were courteous and professional
24 June 2025
See above
24 June 2025
Good communication and service.
13 July 2025
Excellent service and explanation.
09 July 2025
Melissa was great, helped me a lot!
08 July 2025
Quick and efficient
08 July 2025
Because, the service was done and my car was clean as well
07 July 2025
Piotr is very helpful and caring
07 July 2025
On went smoothly. not much waiting.
06 July 2025
Very good
05 July 2025
The service technicians are excellent and always give an accurate assessment of any additional competitively priced work that needs to be undertaken and the recommended timeframe.
04 July 2025
Besides none of the issues I raised being solved, I was asked not to smoke (I don't) or to have pets in the car (I have none) in the courtesy car whilst my car was worked on. It had been smoked in, and hadn't been cleaned. My hands stunk of smoke.
01 July 2025
My wife took her car own and didn't stop saying how good the service was
13 July 2025
Bought through a broker so can't comment but the telephone and e mail service were great