About Your Local BMW Retailer | Group 1 Borehamwood

0208 951 2600

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

214 ratings and 114 comments received in the last 90 days.

13 July 2025

Bought through a broker so can't comment but the telephone and e mail service were great

10 July 2025

As above plus kept informed during the wait for the new car. Sorted out the tracking /immobiliser issue quickly and without hassle

10 July 2025

Great customer service and professionalism

09 July 2025

The car was well prepared, and the handover experience was thorough and enjoyable. I was very happy with the whole process of purchasing the car from ordering to collection.

08 July 2025

Didn't go to centre, all done over phone and online

05 July 2025

I was given all the relevant information, and any questions I had were answered in detail.

04 July 2025

As mentioned above, the sales manager was extremely helpful and cooperative.

26 June 2025

Mark Price and the rest of the staff were courteous and professional

24 June 2025

See above

24 June 2025

Good communication and service.

See all reviews

21 June 2025

Up until car collection was great. However the 5 day drive away insurance was not arranged, was not possible to arrange as was a Saturday, and cover elsewhere not possible as the number plate was not recognised. Complete downer. Not a problem before

20 June 2025

Very pleased with how Jack Mills dealt with the sale. Great service.

18 June 2025

Leigh made the whole process very clear and easy to follow

16 June 2025

Dealt with quickly and efficiently

06 June 2025

enjoying new ix2 so far

06 June 2025

Great communication and updates, very customer centric

04 June 2025

Stop making me feel very welcome

30 May 2025

Good communications throughout

26 May 2025

As above

24 May 2025

See above.

10 May 2025

Sales team constantly kept me in the loop as to the progress of the new vehicle. They made the process as straightforward and as easy as possible. Regularly updating me regarding potential dates for the arrival of the vehicle.

10 May 2025

Fantastic service, straightforward process an excellent customer experience

04 May 2025

All issues raised during the purchase were resolved very quickly

03 May 2025

All went very smoothly

01 May 2025

Smooth handover

01 May 2025

Wholly accommodating every step of the way of my purchase.

28 April 2025

All worked well and hassle-free. Dealership worked hard to find the right car for me from across the UK.

27 April 2025

Great job by Ian. Very efficient, friendly.

25 April 2025

The whole process was seamless and stress free. I was advised at all times of the progress of my car by Jack Mills. At no point did I have to think to contact him- he always kept me in the picture

23 April 2025

Made me feel understood and not pressured

22 April 2025

Sophia was an absolutely joy to deal with. Very friendly, helpful, and professional.

21 April 2025

The overall process was smooth and relatively quick. Customer questions were dealt with quickly by the saleman who was always available either by email or telephone. He listened to my requirements and produced the right spec and financial result.

13 July 2025

Excellent service and explanation.

09 July 2025

Melissa was great, helped me a lot!

08 July 2025

Quick and efficient

08 July 2025

Because, the service was done and my car was clean as well

07 July 2025

Piotr is very helpful and caring

07 July 2025

On went smoothly. not much waiting.

06 July 2025

Very good

05 July 2025

The service technicians are excellent and always give an accurate assessment of any additional competitively priced work that needs to be undertaken and the recommended timeframe.

04 July 2025

Besides none of the issues I raised being solved, I was asked not to smoke (I don't) or to have pets in the car (I have none) in the courtesy car whilst my car was worked on. It had been smoked in, and hadn't been cleaned. My hands stunk of smoke.

01 July 2025

My wife took her car own and didn't stop saying how good the service was

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01 July 2025

Not very satisfied because customer service people attitude not very professional and pleasant.

25 June 2025

All was very good but my car is now losing. Coolant water on the engine which was not a problem I had before the visit. On saying that I have contacted Group 1 Service Omar who has asked me to bring the car back for inspection

24 June 2025

I have been using this service from last 3 years and it's been excellent service and been very transparent communication.

23 June 2025

perfect service

22 June 2025

I dropped my car off at 8.01am using self-service. I heard nothing all day. When I arrived to pick my car up I was told that they had 'run out of time'. This is gross incompetence and completely unacceptable service.

22 June 2025

Nora (front office) was particularly helpful. She not only ensured that things went smoothly on the paperwork side but also helped by setting up remote access and tracking on my mobile phone. She also explained some useful features in the car set-up.

21 June 2025

Very satisfied especially as the staff gave me a loan car when my car was taking longer than expected and I had a commitment.

20 June 2025

as explained above completely dissatisfied. the brand name of BMW spells quality which i did not find this time in the service which i received.

19 June 2025

excellent service from start to finish

19 June 2025

always been a BMW customer

17 June 2025

Very satisfying

17 June 2025

As above. All staff very helpful.

17 June 2025

Great job done on the car

17 June 2025

Completely satisfied

17 June 2025

The was upto BMW standard

16 June 2025

I had a major service done at Group1 Borehamwood. The team were accommodative about my request for an MOT on the vehicle which I had not booked along with my service. The service was carried out on time and my vehicle was delivered to me on time.

16 June 2025

All done perfectly

16 June 2025

Polite and respectful but job was still carried out badly

16 June 2025

Good comms nice staff and vehicle returned in clean condition.

15 June 2025

No courtesy car and customer has to arrange his own transport.

13 June 2025

Everything went smoothly

12 June 2025

I should have been told in advance that the service centre was in a different place

11 June 2025

See above.

10 June 2025

Speedy action without any delay

09 June 2025

Great service

08 June 2025

Expensive

07 June 2025

Somewhat satisfied. The service was fine but having took a previous car to the same place, having not received an overview etc, I feel I am left in the dark. I also had an issue and had to return.

05 June 2025

straight forward

04 June 2025

See above

03 June 2025

See above

03 June 2025

Very satisfied

02 June 2025

Happy with the job

02 June 2025

Service Advisor Omer Vecih and the reception provided me an excellent service.

28 May 2025

The service advisor was very diligent when setting up my service plan as it was a task as details missing, Norwich Group 1 BMW that I purchased the car from did not really entertain a service pack & I was referred back to my Local Group 1 Borehamwood

28 May 2025

As I said the whole team are fantastic and have a great manager there now, she's the best!

27 May 2025

Fast and efficient service.

26 May 2025

It was a very smooth experience and I was completely informed at every stage.

25 May 2025

Good service

24 May 2025

Took a long time to start on the car and no satisfactory answer as to what was wrong

21 May 2025

As above

20 May 2025

Polite, Efficient, kept me up to date

19 May 2025

Job completed on time, no issues and advisor was great

19 May 2025

Good customer service, cleaned my car and hoovered it The rep who handled my service was well informed and gave some good tips

18 May 2025

Customer service good. The car was serviced well

18 May 2025

They fallowed the matter and had a good service and also washed and cleaned the car without charging

17 May 2025

I did not pay for a service, Driver air bag replacement was free.

17 May 2025

Good service but expensive

15 May 2025

Staff are always friendly and attentive

12 May 2025

Overall quick and effective.

12 May 2025

All work carried out and on time

11 May 2025

Price for service was very reasonable, and they went out of of their way to do a good job

09 May 2025

Removal of courtesy cars is not a positive for cuatomers

08 May 2025

I was treated with respect.

07 May 2025

It was all sorted out quickly and finance payments too in instalments

07 May 2025

I noted there were 2 scratches on the driver's door after the service on 2May25. I made a complain to the staff and was told they need to review the CCTV and give me a reply on 6May25. As of 12:30 7May25 I still have no update from the dealer.

06 May 2025

Needed to have two tyres changed. Warning lights appeared as soon as I drove off. Had to return twice to get tyre pressures adjusted. Apparently this was difficult because they had no digital tyre machine.

05 May 2025

As mentioned above the experience when I brought in the car was horrific

03 May 2025

The service was efficient, professional, and the staff were helpful throughout the process.

29 April 2025

Although car wash wasn't great considering the vehicle has protection x

28 April 2025

All serviced and clean

26 April 2025

Group 1 Borehamwood (Raj Patel) kept me constantly updated with the facts.

25 April 2025

Faultless, no complaints and no room for improvement.

25 April 2025

As above - personal service from Kerry was excellent

23 April 2025

Prompt, regular updates and good service.

23 April 2025

Excellent service

23 April 2025

Good working

23 April 2025

The time taken to fix my problem was quick and it came out with a full valet, which is very much appreciate

23 April 2025

Got all my requirements solved, my car returned to me timely as expected.

23 April 2025

The car had developed a fault and it was put right on the day . The car was returned to me having had a full valet. Great service

18 April 2025

These messages are annoying

18 April 2025

Raj was great and explaining procedure and had a very pleasant manner about him. I felt at home and well taken care of.

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