Our Kentish Town Aftersales Centre has now closed. Customers can now book a service, repair or MOT at Borehamwood. Click here for more information.
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
273 ratings and 185 comments received in the last 90 days.
04 June 2026
Worked well
03 June 2026
Jodie Russell at BMW Borehamwood is the perfect salesperson. Calm, organised, happy, VERY knowledgable and very friendly. And she demonstrated why a new car this time was a less expensive option within my budget than a 2nd hand one ! One happy driver
02 June 2026
Simon was very patient and helpful in answering a lot of our questions (as well as Ryan) regarding the options we have to help us make the right decision. Simon listened to our needs and suggested a car that we are both very happy with.
02 June 2026
We liked the sales rep Simon
31 May 2026
Very good communication even though purchasing remotely
31 May 2026
Everything went very smoothly, from collecting me from the local train station, explanation and set up of the features on the car plus the final sales paperwork.
31 May 2026
Ian kept me informed of the cars progress from initial order to delivery, very helpful explaining the technology in the car. Receptionist was always polite and welcoming, overall a pleasant experience.
30 May 2026
I test drove the 1 series 120 M Sport a few weeks ago, Myron (salesman) gave great customer service with, and I was easily sold by the car. Additionally, when it came to purchasing a car Myron and his team were able to get me the best deal possible.
30 May 2026
Sophia was absolutely fantastic throughout the whole process of purchasing my new car. She was professional, patient, and took the time to carefully explain all the options available to me, making sure I felt comfortable and informed every step.
25 May 2026
Super helpful, really helped with my specific situation
25 May 2026
Great service Alex and Sophia
17 May 2026
My experience purchasing my new car was fantastic. The sales executive Jodie Russell provided exceptional customer service, answered all my questions, and made the whole process stress-free. I'm very happy with both the car and the service.
15 May 2026
No issues experienced throughout the buying process with the salesman being informative and courteous throughout.
14 May 2026
We were kept updated throughout the process between placing the order and delivery of the car. Sophia was a pleasure to deal with. She was extremely helpful and very knowledgeable and professional.
13 May 2026
Very friendly team that understood what I was looking for and provided perfect options straightaway.
04 May 2026
The service provide from start to finish by Sophia Kailou and Ryan Barrett at BMW Borehamwood was first class. Sophia went out of her way to provide all the information requested before the purchase and after the purchase.
03 May 2026
Excellent all round meet at borehamwood bmw. Ian the man who delt with my handover was excellent. So much time for me explaining needs to know about my new 123 xdrive. If everyone at this dealership is like Ian they won't go far wrong. Regs Steve .
29 April 2026
Myron was amazing, very patient, helpful and attentive. Very happy with the service I received.
27 April 2026
Excellent customer service and experience
26 April 2026
From my first enquiry regarding the purchase of the car up to the collection was a genuine pleasure. Nothing was a problem for Jodie who kept me updated throughout the process along with a thoughtful personal touch with the choice of number plate.
21 April 2026
Very good salesperson (Alex), very easy process
17 April 2026
They handled every single querie, question and concern with complete professionalism and made sure that every part of the delivery was satisfied to the best they possibly could.
05 April 2026
Excellent service
04 April 2026
Brilliant, Jodie was extremely helpful.
31 March 2026
The sales representative from Group 1 Jodie was very good. She was knowledgeable and listened to our requirements. She was very clear and highly personable.
31 March 2026
Valued my custom and went the extra mile to make the whole experience first class.
28 March 2026
Both Siaf and James were brilliant in looking after me
26 March 2026
Very responsive and customer centred.
25 March 2026
Maurice and Alex were great really impressed with them both, not pushy explained everything in detail that I needed to know and was happy to answer any questions I had
24 March 2026
Very smooth and well organised
24 March 2026
Great introduction and hand over
24 March 2026
The purchase and delivery of my new car couldn't have been better. Everyone was excited for me and made us feel very welcomed. Leigh handled everything expertly.
24 March 2026
Service was top notch
24 March 2026
Jodie was so lovely very friendly and made u feel at ease
24 March 2026
Welcomed nicely by my sales rep Leigh stevens and smooth process
23 March 2026
Ian Elwiss was amazing Very obliging, profesional. I drove off will full confidence as well as knowing I have a further oppotunity to come back if I have further questions. really great service.
13 March 2026
Good service. Respectful and knowledgeable staff .
12 March 2026
All went smoothly and in good time
12 March 2026
Alex was professional from start to finish, no fluff, understood my needs and work towards them.
06 June 2026
There was a problem with a window and the roof of my wife's convertible not opening and they were fixed.
06 June 2026
The service and customer care were perfect.
06 June 2026
I had booked my car in to have the airbag s replaced. I arranged for a taxi to take me home and another taxi to take me home after the parts had been ordered but the work was not done . A complete waste of time. Now I have to re book the car in .
06 June 2026
Everyone was kind, helpful, and very informative in regards to the work done on my car.
06 June 2026
Very good info and updated and Sam was very friendly to talk to
06 June 2026
Excellent service, professionalism and friendly staff.Thank you Peter and Kerry.Highly recommend Bmw Borehamwood
06 June 2026
Kerry Sullivan (service advisor) was excellent.
05 June 2026
When communicated with advisor.
04 June 2026
1. I came in for a new number plate for a new car but advised the policy car is to inspect car first. Process took over 2hrs and felt this was a fishing expedition to increase works undertaken 2. I have now received a phone call and multiple mails.
04 June 2026
No human interaction on arrival a locker system so sad. Also no asked if I had an questions Also the points a raised on my online check re scratch repair hasn't been followed up
04 June 2026
I received the excellent service, i.e. courteous professional and caring all good and I'm very happy with the service
03 June 2026
Service advisor sorted and resolved the issue I had.
03 June 2026
Friendly staff, professional & helpful. Great communication on updates of car progress
03 June 2026
Initially seemed to forget about my car. When I checked, they quickly got onto it and did the service. Car now runs super smooth.
03 June 2026
I was without my vehicle for more than a week. I understand that the work i had done was not straightforward but i am sure it is not efficient for you either. There was also a lack of communication on the progress of the work.
03 June 2026
I got an email offering air conditioning refresh for £29.95, and stated it would include pressure test and leak detect, complete removal and replacement of refrigerant and lubricants, and a full assessment of system performance. Email was wrong!
01 June 2026
Repair was completed as planned and timely.
01 June 2026
Amazing service
31 May 2026
The work was carried out within the timeframe quoted.
31 May 2026
They carried out work following a recall which was fine.Having been asked I wanted the car given a complimentary clean when I went to pick it up they had been unable to do that as they had a 1hour wait so I declined.
30 May 2026
It was good
29 May 2026
My dashcam was disconnected, and the memory card was ejected, and I was not told. And I asked the service advisor to send me quotes for some tyres, but he hasn't.
29 May 2026
All was good , except delivery and not having parts to complete Car was not checked and 1 issue was not resolved
28 May 2026
Very satisfied. Was always kept informed
28 May 2026
Helpful process throughout test drives and purchase.
28 May 2026
Thorough service carried out and clean car returned
28 May 2026
Friendly, efficient and professional.
27 May 2026
As usual ..Outstanding customer service being delivered by Omer Vecih. Thank you so much Omer.
27 May 2026
Great service - advisor polite friendly explained everything. Also managed to squeeze in a MOT for me
27 May 2026
Apart from few resets ie next service due date, free updates are not done
27 May 2026
Not happy as was not sent video of car before hand and when I got from Piotr I asked for video and copy of invoice and got nothing Only got invoice when I went in
27 May 2026
Service advisor very helpful even though the booking hasn't been taken completely correctly and the part was out of stock
27 May 2026
Good service while I waited
27 May 2026
Very good from start to finish
25 May 2026
Ease of booking, service and updates.
24 May 2026
Efficient service
24 May 2026
Always helpful and everything is made easy
24 May 2026
I always have high praise for BMW Chester Road. In the past their Servicing and Car Repairs have always been excellent and Toni and Omer's customer service has been exemplary.
23 May 2026
Friendly service. Good value.
23 May 2026
Nice staff comfortably waiting area and professional care
21 May 2026
Helpful staff, made clear which work was essential and which optional
21 May 2026
Great service
21 May 2026
My car was repaired under warranty all staff were friendly the parts were ordered and the repair was complete.
21 May 2026
The standard of the service was great. Kerry Sullivan who was the assigned supervisor provided outstanding customer service. Only complaint is the wash and vaccum of the car was not upto the usual BMW standard. I am dissapointed with this aspect.
20 May 2026
My advisor was super professional and extremely polite. Seemed like a very jolly person.
20 May 2026
When got call from center I mentioned that I would wait while the service was being done and included MOT WHICH INFO WAS NOT PUT FORWARD RO THE GARAGE
19 May 2026
Service comms etc. Excellent as always. Worth every penny
19 May 2026
Very precise and on the ball
19 May 2026
fast service provided
18 May 2026
Friendly service, completed work quickly and the free vehicle check was appreciated
18 May 2026
On collecting my car, there was a large scratch through to the bare metal, whilst this was initially questioned further investigation proved this had occurred during the time in your possession.
17 May 2026
Your Team of Staff excellent. Work carried out Quickly and efficiently and MOT also carried out on time.
16 May 2026
Can take a while to get bookings
15 May 2026
Work done and problem fixed
15 May 2026
Neither my warranty or my service plan could be found on your system yet I have a valid policies for the above
13 May 2026
Friendly staff, job booked carried within timeframe.
12 May 2026
was slightly disppointed as recall parts not in stock and common parts also not in stock ie wiper blades.
12 May 2026
Omer was, as usual, polite efficient and on time
12 May 2026
Very efficient.
11 May 2026
Dawn and her team as so professional.
11 May 2026
I indicated that I had a problem with the BMW app before the appointment. I left without the problem having been solved which necessitated another visit.
08 May 2026
Booking in, dropping off, picking up was all good.
07 May 2026
4 visits. Could have been resolved in 2 if the mechanic had listened to Toni Spratt. They did compensate me with some lovely BMW gear and refuel however.
06 May 2026
Everything gone fine
06 May 2026
Great communication and quick service
06 May 2026
you identified a slow puncture on friday -i have tyre insurance and you apparantly havnt been able to get authorisation to change the tyre and its now wednesday! i need this sorted
05 May 2026
The price quoted to me on the telephone for a major service to my specific car was not honoured. After I had checked-in they changed the price for the exact same service, with a very substantial increase. I felt I had been tricked into paying more.
04 May 2026
I was looked after by Omar and informed all the way through the process
04 May 2026
Although the service is great ! It is too far away from where I live ! I had to sit in traffic for both ways to get this service done ! Not at all convenient.
03 May 2026
The next service indicator was not reset properly and I had to return to get that resolved. There was damage to the front passenger side wheels that was not there before. All else was ok.
03 May 2026
Fast and efficient,guy who dealt with me very polite and experienced,only negative was I asked before the service to replace wiper blades but didn't have any in stock
02 May 2026
Reason is the excellent way Kerry Sullivan looked after me. A first class service advisor.
02 May 2026
Booking in my car was straight forward Vehicle check and update was sent immediately
02 May 2026
Staff helpful and friendly
02 May 2026
Seamless check-in and professional staff.
01 May 2026
Fast efficient courteous service
28 April 2026
Sensible pricing, very good service
28 April 2026
Fast Pleasant interactions I was late, but the team figured things out and helped slot me in Piotr (apologies if mispelt) was very good. I can't remember the name ofnthe person at reception, but she was good as well.
28 April 2026
While contacting the service I had a confusing exeprience where no one could tell me price nor process. Ross the manager fixed it though last minute so I gotta hand it to him.
28 April 2026
Easy to deal with
28 April 2026
My Customer Services Advisor (Pietr) was very attentive, kept me in the picture at all times, and helped steer me to a desk where I could make some semi-private business calls.
27 April 2026
Alls good in da hood
27 April 2026
Prompt. Completed the services timely.
27 April 2026
Poor service on the phone when I tried to find out when to collect the car. Rude responses from the lady on the phone. No call backs as she said we would get.
27 April 2026
Very good customer service
25 April 2026
Kind staff, quick and first class service
22 April 2026
Made the experience very easy
21 April 2026
All the staff were extremely friendly and helpful.
21 April 2026
Great Job
18 April 2026
Excellent service throughout. Staff were professional, transparent, and kept me informed at every stage. Work was completed on time and to a high standard. Very satisfied with the overall experience."
18 April 2026
The work completed was not great they changed both headlights but the fittings was not done properly there is a gab on one side I was told I would get called after the feed back but not received a all yet! Not satisfied at all.
18 April 2026
On arrival I was shown where to park the car, and where to leave my keys. I saw the video of my car being inspected and informed of its condition. And subsequently suggested what needed doing. I had all the work done and picked the car up the followi
14 April 2026
Fast service however maybe to fast didn't do all what I asked for in request form and damaged my car I'm still waiting for a manager to call me for assistance You wouldn't expect this kind of service from BMW
14 April 2026
Fast efficient experience
14 April 2026
Everything was straight forward. The service manager, Piotr Kwiatkowski, was very attentive and kept me updated throughout the servicing and MOT procedure.
13 April 2026
Great service
12 April 2026
Ease of access, updates and pick up.
11 April 2026
We are supposed to come to the dealership because they know the best how to take care of the cars and instead a - Big Disappointment ! I have attached the bmw report showing no problem found and the picture I took myself under the car later after I
10 April 2026
Everything was explained to me and new air bag was fitted quickly.
07 April 2026
Good friendly service
05 April 2026
My MOT was cancelled without a telephone call. I received telephone call and express my displeasure. I wrote a report and again complained. No response was received. I think that you need to pay attention to customer created correspondence.
05 April 2026
It was an compulsory upgrade.
04 April 2026
The whole team at Borehamwood service centre are amazing. I have been fortunate enough to own many brands but this is the most personable and knowledgeable service team.
04 April 2026
Completely happy with service
03 April 2026
Goid service
02 April 2026
no prpblems at all
01 April 2026
It was an absolute pleasure dealing with Dawn and her team from the very first interaction to the last.
31 March 2026
Always have my car sevice here.
30 March 2026
Everything ran smoothly in what was a vey straightforward job
30 March 2026
Good service. Advisor/contact was very good and communicated well.
29 March 2026
Great communication also kept up to date, friendly and knowledgeable staff .
29 March 2026
The service was very good. I was told I could wait for the work to be done and how long it would take. It was spot on.
28 March 2026
Kept informed work done efficiently car cleaned
26 March 2026
Very satisfied. I couldn't ask for a better service.
25 March 2026
The contact at Group1 - Omar - made sure I fully understood the process and timing of the survey and kept me informed throughout.
25 March 2026
I dropped my Mothers Mobility car off at Borehamwood group 1 service centre at 8am when the doors opened The car was not ready to collect until 5.30pm !!! A whole day for a service .
25 March 2026
Sam who dealt with me was really helpful and communicated well
23 March 2026
Prompt and efficient service on arrival, and work completed in a timely manner.
23 March 2026
Very efficient and staff are friendly people
23 March 2026
Friendly helpful and professional
23 March 2026
They treated me courteously and professionally
21 March 2026
Very efficient
21 March 2026
Jennifer Charles was awesome!
21 March 2026
Went smoothly they we proactive in contacting me
20 March 2026
Professional and efficient service
18 March 2026
Perfect service as always!
18 March 2026
The work was excellent but the administrator dealing with it was unhelpful.
18 March 2026
Raj was excellent, very helpful, and importantly, he phoned me back when he said he would. My only criticism is that I kept being told my warranty had run out in March last year, when in fact I purchased the car in April last year. Very annoying.
17 March 2026
Kerry Sullivan is very helpful and informative and explains things so well. Gary also is so helpful and friendly.
17 March 2026
I have no complaints
17 March 2026
Really appreciate the great service
17 March 2026
Very helpful and knowledgeable
17 March 2026
very satisfied overall. From the first phone call, to the booking process and the actual day, it was all a straight forward process.
16 March 2026
Omer kept me informed on the progress regularly as it was a waiting service
16 March 2026
Please see below. Checked in online for booked service and replacement starter motor. On arrival, told service not booked in and part required not been in stock since October. Part requested because of recall notification.
16 March 2026
Found your staff- from reception, Service adviser, diagnostic technician and managers very professional and helpful.
16 March 2026
Jennifer very efficient as well as Manager Dawn Crook, always extremely helpful and nothing is ever too much trouble.
16 March 2026
I am a very happy BMW customer of over 30 years.
15 March 2026
Excellent service and service advisor listen customer care fully and interact with technicians
15 March 2026
All went well.
15 March 2026
Both Dawn thd managerr and Jennifer was extremely helpful and informative. thank you again, ladies. i look forward to seeing you again next year
14 March 2026
Very professional and customer friendly
14 March 2026
Everything clearly explained
14 March 2026
Piotr was very helpful
12 March 2026
See below, otherwise I was very well looked after.
FIND Group 1 Borehamwood BMW
Address
- Stirling Way, Borehamwood, Hertfordshire, WD6 2BT
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 0208 951 2600
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 731 4200
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 131 3023
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 131 3023
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
05 June 2026
Ian Elwiss was superb