Our Kentish Town Aftersales Centre has now closed. Customers can now book a service, repair or MOT at Borehamwood. Click here for more information.
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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
298 ratings and 178 comments received in the last 90 days.
24 December 2025
Easy going. No pressure and gave details on conversation for car.
23 December 2025
Walk into branch friendly welcome by reception as was aware we were coming in an amazing experience
17 December 2025
Vey satisfied because of the BMW Borehamwood staffs attention to detail during the sales process, again Alex Stanley Davies' patience
15 December 2025
Very patient and helpful
15 December 2025
The staff, especially Seruhan Memis who dealt with us, were friendly, welcoming and helpful
14 December 2025
Great customer service from.start to finish
13 December 2025
Very satisfied , they tried to help in every way possible where needed.
10 December 2025
Alex made the whole process seamless and enjoyable. He kept us updated at every stage, answered all our questions and ensured the delivery was smooth and on time. His professionalism and genuine enthusiasm made a significant difference.
10 December 2025
It was a seamless purchase. In what could seem overwhelming based on the amount of paperwork there is to be completed this was all done with ease and any questions I had answered before having a tour of the new car again answering all my questions
06 December 2025
Overall, I was very satisfied with my experience at the BMW Centre. The whole process was quick, smooth, and handled professionally. Everything was explained clearly, and the delivery was straightforward. Very happy with the overall service."
04 December 2025
I was completely satisfied with my experience at the BMW Centre. Alex made the purchase and delivery process smooth, efficient, and stress-free. Everything was explained clearly, and the handover felt special and well organised.
02 December 2025
thorough process throughout
01 December 2025
As above
01 December 2025
Very satisfied, order was easy and new car was delivered very quickly.
28 November 2025
The entire process was very smooth and staff specially Alex were very helpful
26 November 2025
Yet again, the lady from the mobility sales team called Jodie proceeded to get my car as quick as she possibly could and helped me get it to my address went out of her way outstanding service from her
26 November 2025
Everything at the centre was meticulous and handled with care. The sales executive Mr.Ashok Rajaratnam was very very friendly, helpful and professional
24 November 2025
Sophia has been really great with every step on the way to buy our first BMW car. Was prompt in answering all the queries via mail. Her professionalism and friendly approach truly made a difference. Thank you, Sophia. You deserve 20/10.
20 November 2025
Can't fault anything from start to finish excellent service from Sophia kailou
19 November 2025
I was extremely satisfied with my experience at the centre. The entire process from the initial consultation to the final delivery was smooth and well organised. The staff were knowledgeable, attentive, and friendly.
18 November 2025
Really nice experience of what can sometimes be a stressful process
14 November 2025
Very happy with my purchase as everything was done precisely and completely and the agent was completely aware of all the details about the car and finances and paperwork
11 November 2025
It was easy to work with. Parking was a little challenging but that's every car dealership I go to.
10 November 2025
COMPLETELY SATISFIED
08 November 2025
I was very satisfied and happy with their service
07 November 2025
See comments above re Sophia and Ryan was an absolute pleasure too to deal with. We felt really looked after.
05 November 2025
As above - the showroom was not a great experience when going to look at the car as no one had time to help me and I never got a call back. But when Ian took over via email, it was a 5 star experience.
05 November 2025
Brilliant service provided. Was provided regular updates on the progress of the order from start to finish. Fantastic service from Ian with a smooth handover when picking the car up.
04 November 2025
Excellent very professional and dealt with all me needs
31 October 2025
Myron was extremely engaged in the whole exchange and purchase process. He displayed an excellent understanding and willingness to work with me. His technology knowledge was excellent.
31 October 2025
Very satisfied, tea & coffee was offered, staff always smiling and willing to help
30 October 2025
Overall experience was smooth and enjoyable.
29 October 2025
He knew what is explaining to us and had patience.
27 October 2025
Very satisfied, would recommend to family and friends.
15 January 2026
Did what was expected. Nice helpful people
15 January 2026
Staff were great, but I had to chase
14 January 2026
Outstanding Customer service from check in to check out
14 January 2026
Service was very good
14 January 2026
Very helpful and reasonable cost
14 January 2026
Loved digital dropoff
14 January 2026
Helpful and knowledgeable Service team, kept me informed and car was completed on time.
13 January 2026
Issue with window unresolved
13 January 2026
Amazing service as always.
13 January 2026
Oh good. Only car wash was not really well
13 January 2026
There were delays in the delivery of my vehicle. However, I was provided with a loan car and kept informed, so no complaints! I now have my vehicle and its great.
13 January 2026
Mrs Jennifer was absolutely amazing honestly she helped me a lot and I really appreciate her effort
13 January 2026
Kind staff, good courtesy car and quick turnaround
12 January 2026
Poor
12 January 2026
Service advisor was on point, kept me in the loop about what was going on and helped clarify my doubts about my wheel alignment.
12 January 2026
Great service
12 January 2026
Excellent service from the staff
11 January 2026
Excellent Welcome and well looked after by Jessica.
10 January 2026
On 01/12/25 My car had set of New tyre change. Milege 19967 On 02/01/2026 MOT & Tyre thread depth carried out by the same BMW garage Milege 20579. Tyre depth reported was 5.7 mm. Assuming the new tyre had a depth of 8 mm there is excessive tyre wear.
10 January 2026
Could not complain excellent service all around
10 January 2026
This service was booked as a 'while you wait' when I arrived I was informed this repair needed diagnostics and would be several hours; I waited over 4 hours as I had not arranged someone to pick me up
10 January 2026
New tyre lost pressure. It had to come back. All for a £20 valve which we think should have been replaced with the tyre
08 January 2026
Was good
08 January 2026
Friendly staff, kept me informed, WiFi, comfortable seats and coffee
08 January 2026
Health check which all went according to plan
08 January 2026
Efficient & pleasant experience
08 January 2026
BMW managed to fix my oil leak - thank you!
07 January 2026
Fantastic job
07 January 2026
They was nice and happy
06 January 2026
Overall good experience we were well looked after and kept informed of our cars progress throughout
05 January 2026
Raj Patel was very helpful and kept me informed
05 January 2026
Helpful and efficient on this occasion but previous works have left me feeling the technician was not fully trained due to obvious errors and oversights.
04 January 2026
Sam was as efficient as ever. Always friendly and informative and willing to help fit my schedule.
29 December 2025
Sam was very efficient. Thank you.
27 December 2025
Until the very end, I had 7 months of useless experiences
27 December 2025
Great no problem visit
27 December 2025
Good
25 December 2025
Great service from Jennifer and good value
24 December 2025
Good sevice
22 December 2025
Polite staff. Good service
22 December 2025
X
21 December 2025
Hi
20 December 2025
Always had great help from Peter and the other Arabic man who was on holiday but most so helpful was Dawn the Manager who knew I was Deaf and went out of her way to be so accommodating
19 December 2025
BMW need to rectify this at their expense
19 December 2025
Great process
18 December 2025
Each time I have come in to Group 1 BMW Borehamwood I have had very friendly and professional staff members who are always keen to resolve any issues quickly. This time in particular, I was being looked after by Kerry Sullivan who was fantastic.
17 December 2025
Didn't try to rip me off with the pricing a d efficient service.
16 December 2025
Good service
16 December 2025
Dealt with my MOT quickly and efficiently also benefitted from a price reduction
16 December 2025
Service reception staff always go above and beyond, Dawn is always extremely good.
10 December 2025
When I first booked around 15th Nov... for the 23 Dec. I was quoted £194.53. Had long journeys I rebooked and was quoted £396, I then managed to get a cancellation and was quoted £368.98. Can you please make it clear what these services are.
10 December 2025
excellent service
09 December 2025
After many phone calls and emails to the Service Department, I managed to succeed in getting the car looked at after it had been sitting in the car park for nearly two weeks. Initially, I had been told repeatedly, it couldn't be seen until January.
08 December 2025
Professional staff and very helpful
08 December 2025
Had no issues with the car
08 December 2025
Timely and professional service delivery; quality was also good
07 December 2025
The young guy was pleasant enough but again the cost was Extreme and it took all day to recover my car back.
07 December 2025
Easy check in, my car was ready on time whilst I waited and then I was told as soon as it was done. Great customer service too from my service advisor.
07 December 2025
I was kept waiting to check my car in for 30 mins but your staff did the best they could given the rush at the time.
07 December 2025
Ok
06 December 2025
As per my last comment
04 December 2025
The person name Raj dealt with my case from beginning and he made me speak to the technician and explained the problems and solutions, clearly. Raj, every time I visited offered me a drink and spoke to me with respect. Reasonably charged me too.
04 December 2025
It felt very much like I wasn't cared about, except for my money.
03 December 2025
went for the MOT, problem identified and fixed
02 December 2025
I cant be bothered to type the rest.
02 December 2025
Same reasons above.
02 December 2025
I have not been provided with any compensation for this error
02 December 2025
As above.
02 December 2025
Again they were very friendly and accommodating.
01 December 2025
As above. No complainta at all.
01 December 2025
From booking through to the service first class customer care will book again
01 December 2025
You kept getting the nature of my booking wrong. It was frustrating, infuriating, inconvenience, and exasperating.
26 November 2025
Thorough end to end process
26 November 2025
Sam did an excellent job handling our cars service at BMW
26 November 2025
Just a nice experience.
25 November 2025
All good
25 November 2025
Prompt, efficient and polite
25 November 2025
Omer was excellent
25 November 2025
Same and the whole experience was great
24 November 2025
All very helpful
24 November 2025
Everything went quick and smooth.
24 November 2025
Clean efficient friendly
24 November 2025
nothing to grumble about
23 November 2025
Good service
23 November 2025
Good service
23 November 2025
Nothing special and really felt like I was unimportant to them.
23 November 2025
Very satisfied with the services provided
23 November 2025
Great team
23 November 2025
My car was serviced to my complete satisfaction.
23 November 2025
Lack of information that the parts needed were no available
21 November 2025
They have did my service in time and they cleaned the car too
21 November 2025
Staff were really helpful. The only thing I am not happy with was I had to pay for the job that wasn't completed. Due to the reasons before I bought the vehicle from another dealer.
20 November 2025
Just think they went an extra mile to make my car look and feel like new.
19 November 2025
Work was carried out on my vehicle and my vehicle was ready within a four days. They even stayed late so I could pick my car up excellent.
19 November 2025
Efficient and timely service and MOT
19 November 2025
Customer lounge was what I expected it to be. I was able to continue with my work even though I was there for a few hours. Pleasant customer advisor.
19 November 2025
Quick response and fixed car without fuss
18 November 2025
Very good service.
18 November 2025
Good service
18 November 2025
Very attentive and professional staff. Thank you to everyone.
18 November 2025
They are on top of things! The technician are well versed and they get the job done in less than a day which is very convenient for myself as the car isn't gone for too long.
18 November 2025
The service was completed while I waiting within the 2 hour time frame I was advised to expect. The results of the service were clearly explained. The price for the basic service and health check was fair.
17 November 2025
everything went smooth, Peter did a brilliant job.
17 November 2025
Satisfied my requirements
17 November 2025
Helpful staff but let down by technical issue or other staff.
16 November 2025
Very good
16 November 2025
Pietr looked after me well . Service and mot was done while I waited.
16 November 2025
Efficient and helpful
16 November 2025
Very efficient
15 November 2025
Very satisfied
15 November 2025
Jennifer was really helpful
15 November 2025
I have given 4 stars because when we have booked it for tire change and parking sensor change we had to cone twice because the tire was not ordered. Thanks to very lovely and competent Ms.Jennifer Charles this was corrected quickly
15 November 2025
My experience was good and they did a good job with the car. My only criticisms would be the wait time (15-20 mins) for dropping off and collecting the car. Also, a part that was ordered was the wrong one meaning a return visit.
15 November 2025
Great services and helpful staff.
12 November 2025
i was satisfied
12 November 2025
Always provide excellent customer service.
11 November 2025
would be 5 stars if above issued were resolved
11 November 2025
Great, fast service
10 November 2025
Always use borehamwood bmw as they have always been very good
08 November 2025
Waited for almost 4 hours when I was told it would take ~2 hours. Apart form that minor issue, I have no complaints.
07 November 2025
Really efficient and organised.
04 November 2025
Always happy
04 November 2025
Was kept informed at all stages of service and time car will be ready
03 November 2025
Brilliant experience purchasing new car. From start to finish I was kept up to date of the progress and any queries I had were answered quickly by Ian.
03 November 2025
I was overcharged and the centre has not responded or tried to resolve the issue
03 November 2025
Nice and simple process.
03 November 2025
The video by the mechanic was so helpful. An added bonus having the car valeted.
02 November 2025
When I dropped my car at 9.00 AM it had a message that the tyre pressure was low- one would have thought someone had the courtesy to inflate the tyre while they had it all day
01 November 2025
Pricing so very off putting I was in for a recall and they gave info on things that need doing but the price is high and I'm sceptical if they need doing
01 November 2025
Great customer service from booking in the service to the updates and collection
31 October 2025
I would request the team to review my last bill and get back to me asap
28 October 2025
The representative is always helpful and give clear information.
28 October 2025
Great service from Raj
28 October 2025
Again, customer service was very poor.
28 October 2025
Just 2 months ago i had an annual service so why could i not have had a hydraulics fluid change at then? I recall that last year i had to have an MOT soon after an annual service. This seems to be an inefficiency in a very effecient organisation
27 October 2025
Everyone made it very easy and I felt looked after
27 October 2025
Everything done as required
27 October 2025
Car serviced as required by the routine schedule.
26 October 2025
The staff were helpful and very knowledgeable about the product
25 October 2025
couldn't do anything they said they were gonna do all they come up with problems with my card that cost me money but like a bit of a scam and felt very untrustworthy
25 October 2025
5 star service
23 October 2025
The servicing experience can be very frustrating. With a lack of available information online or face to face, a lack of response to written queries and insufficient written details/ proof provided after the service or repair.
22 October 2025
Very happy
FIND Group 1 Borehamwood BMW
Address
- Stirling Way, Borehamwood, Hertfordshire, WD6 2BT
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 0208 951 2600
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 731 4200
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 131 3023
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 131 3023
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
05 January 2026
Very attentive, friendly etc...