Our Kentish Town Aftersales Centre has now closed. Customers can now book a service, repair or MOT at Borehamwood. Click here for more information.
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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
330 ratings and 186 comments received in the last 90 days.
04 December 2025
I was completely satisfied with my experience at the BMW Centre. Alex made the purchase and delivery process smooth, efficient, and stress-free. Everything was explained clearly, and the handover felt special and well organised.
02 December 2025
thorough process throughout
01 December 2025
Very satisfied, order was easy and new car was delivered very quickly.
01 December 2025
As above
28 November 2025
The entire process was very smooth and staff specially Alex were very helpful
26 November 2025
Yet again, the lady from the mobility sales team called Jodie proceeded to get my car as quick as she possibly could and helped me get it to my address went out of her way outstanding service from her
26 November 2025
Everything at the centre was meticulous and handled with care. The sales executive Mr.Ashok Rajaratnam was very very friendly, helpful and professional
24 November 2025
Sophia has been really great with every step on the way to buy our first BMW car. Was prompt in answering all the queries via mail. Her professionalism and friendly approach truly made a difference. Thank you, Sophia. You deserve 20/10.
20 November 2025
Can't fault anything from start to finish excellent service from Sophia kailou
19 November 2025
I was extremely satisfied with my experience at the centre. The entire process from the initial consultation to the final delivery was smooth and well organised. The staff were knowledgeable, attentive, and friendly.
18 November 2025
Really nice experience of what can sometimes be a stressful process
14 November 2025
Very happy with my purchase as everything was done precisely and completely and the agent was completely aware of all the details about the car and finances and paperwork
11 November 2025
It was easy to work with. Parking was a little challenging but that's every car dealership I go to.
10 November 2025
COMPLETELY SATISFIED
08 November 2025
I was very satisfied and happy with their service
07 November 2025
See comments above re Sophia and Ryan was an absolute pleasure too to deal with. We felt really looked after.
05 November 2025
As above - the showroom was not a great experience when going to look at the car as no one had time to help me and I never got a call back. But when Ian took over via email, it was a 5 star experience.
05 November 2025
Brilliant service provided. Was provided regular updates on the progress of the order from start to finish. Fantastic service from Ian with a smooth handover when picking the car up.
04 November 2025
Excellent very professional and dealt with all me needs
31 October 2025
Very satisfied, tea & coffee was offered, staff always smiling and willing to help
31 October 2025
Myron was extremely engaged in the whole exchange and purchase process. He displayed an excellent understanding and willingness to work with me. His technology knowledge was excellent.
30 October 2025
Overall experience was smooth and enjoyable.
29 October 2025
He knew what is explaining to us and had patience.
27 October 2025
Very satisfied, would recommend to family and friends.
21 October 2025
Excellent care by Jodie.
07 October 2025
Leigh keep us up to date and has been very helpful
07 October 2025
They made sure I was looked after and gave me coffee and a quick service on collection
02 October 2025
The sales assistant was extremely competent, knew the product very well and was able to communicate with me.
29 September 2025
Sophia was an absolute pleasure to deal with. She was efficient and knowledgable about the product, and kept me well informed from order to delivery. Having purchase several cars from the group over the years, I am always made to feel special.
28 September 2025
Received a very good hand over. There are still additional questions I have regarding the sat nav. But overall a very good experience.
28 September 2025
The Sales Executive was excellent, communicating well regarding delivery then conducting the handover very helpfully - with an awful lot of technical information to impart
25 September 2025
As above. Seamless transaction
25 September 2025
as abpve
24 September 2025
Alex is a BMW Ambassador. Reassured us at every stage of the purchase.
20 September 2025
One time, paper worked sorted out efficiently
18 September 2025
Whilst there was a small hiccup with collecting my new car, Ashok was great at minimizing the impact of the delay and it was delivered personally to my home the next day.
17 September 2025
All the staff was very kind, the treatment was wonderful and the sales person I dealt with (Jodie) was super kind
15 September 2025
Great friendly and welcoming experience
13 September 2025
The only positive was Ian the sales rep was very friendly.
07 December 2025
I was kept waiting to check my car in for 30 mins but your staff did the best they could given the rush at the time.
07 December 2025
The young guy was pleasant enough but again the cost was Extreme and it took all day to recover my car back.
07 December 2025
Easy check in, my car was ready on time whilst I waited and then I was told as soon as it was done. Great customer service too from my service advisor.
07 December 2025
Ok
06 December 2025
As per my last comment
04 December 2025
The person name Raj dealt with my case from beginning and he made me speak to the technician and explained the problems and solutions, clearly. Raj, every time I visited offered me a drink and spoke to me with respect. Reasonably charged me too.
04 December 2025
It felt very much like I wasn't cared about, except for my money.
03 December 2025
went for the MOT, problem identified and fixed
02 December 2025
I cant be bothered to type the rest.
02 December 2025
Again they were very friendly and accommodating.
02 December 2025
As above.
02 December 2025
Same reasons above.
02 December 2025
I have not been provided with any compensation for this error
01 December 2025
You kept getting the nature of my booking wrong. It was frustrating, infuriating, inconvenience, and exasperating.
01 December 2025
As above. No complainta at all.
01 December 2025
From booking through to the service first class customer care will book again
26 November 2025
Thorough end to end process
26 November 2025
Just a nice experience.
26 November 2025
Sam did an excellent job handling our cars service at BMW
25 November 2025
All good
25 November 2025
Prompt, efficient and polite
25 November 2025
Omer was excellent
25 November 2025
Same and the whole experience was great
24 November 2025
Clean efficient friendly
24 November 2025
Everything went quick and smooth.
24 November 2025
nothing to grumble about
24 November 2025
All very helpful
23 November 2025
Lack of information that the parts needed were no available
23 November 2025
My car was serviced to my complete satisfaction.
23 November 2025
Very satisfied with the services provided
23 November 2025
Good service
23 November 2025
Good service
23 November 2025
Nothing special and really felt like I was unimportant to them.
23 November 2025
Great team
21 November 2025
Staff were really helpful. The only thing I am not happy with was I had to pay for the job that wasn't completed. Due to the reasons before I bought the vehicle from another dealer.
21 November 2025
They have did my service in time and they cleaned the car too
20 November 2025
Just think they went an extra mile to make my car look and feel like new.
19 November 2025
Quick response and fixed car without fuss
19 November 2025
Efficient and timely service and MOT
19 November 2025
Customer lounge was what I expected it to be. I was able to continue with my work even though I was there for a few hours. Pleasant customer advisor.
19 November 2025
Work was carried out on my vehicle and my vehicle was ready within a four days. They even stayed late so I could pick my car up excellent.
18 November 2025
The service was completed while I waiting within the 2 hour time frame I was advised to expect. The results of the service were clearly explained. The price for the basic service and health check was fair.
18 November 2025
Very attentive and professional staff. Thank you to everyone.
18 November 2025
Very good service.
18 November 2025
Good service
18 November 2025
They are on top of things! The technician are well versed and they get the job done in less than a day which is very convenient for myself as the car isn't gone for too long.
17 November 2025
Satisfied my requirements
17 November 2025
Helpful staff but let down by technical issue or other staff.
17 November 2025
everything went smooth, Peter did a brilliant job.
16 November 2025
Very efficient
16 November 2025
Very good
16 November 2025
Pietr looked after me well . Service and mot was done while I waited.
16 November 2025
Efficient and helpful
15 November 2025
Great services and helpful staff.
15 November 2025
My experience was good and they did a good job with the car. My only criticisms would be the wait time (15-20 mins) for dropping off and collecting the car. Also, a part that was ordered was the wrong one meaning a return visit.
15 November 2025
Very satisfied
15 November 2025
Jennifer was really helpful
15 November 2025
I have given 4 stars because when we have booked it for tire change and parking sensor change we had to cone twice because the tire was not ordered. Thanks to very lovely and competent Ms.Jennifer Charles this was corrected quickly
12 November 2025
i was satisfied
12 November 2025
Always provide excellent customer service.
11 November 2025
Great, fast service
11 November 2025
would be 5 stars if above issued were resolved
10 November 2025
Always use borehamwood bmw as they have always been very good
08 November 2025
Waited for almost 4 hours when I was told it would take ~2 hours. Apart form that minor issue, I have no complaints.
07 November 2025
Really efficient and organised.
04 November 2025
Was kept informed at all stages of service and time car will be ready
04 November 2025
Always happy
03 November 2025
Nice and simple process.
03 November 2025
Brilliant experience purchasing new car. From start to finish I was kept up to date of the progress and any queries I had were answered quickly by Ian.
03 November 2025
The video by the mechanic was so helpful. An added bonus having the car valeted.
03 November 2025
I was overcharged and the centre has not responded or tried to resolve the issue
02 November 2025
When I dropped my car at 9.00 AM it had a message that the tyre pressure was low- one would have thought someone had the courtesy to inflate the tyre while they had it all day
01 November 2025
Great customer service from booking in the service to the updates and collection
01 November 2025
Pricing so very off putting I was in for a recall and they gave info on things that need doing but the price is high and I'm sceptical if they need doing
31 October 2025
I would request the team to review my last bill and get back to me asap
28 October 2025
Just 2 months ago i had an annual service so why could i not have had a hydraulics fluid change at then? I recall that last year i had to have an MOT soon after an annual service. This seems to be an inefficiency in a very effecient organisation
28 October 2025
Great service from Raj
28 October 2025
Again, customer service was very poor.
28 October 2025
The representative is always helpful and give clear information.
27 October 2025
Car serviced as required by the routine schedule.
27 October 2025
Everyone made it very easy and I felt looked after
27 October 2025
Everything done as required
26 October 2025
The staff were helpful and very knowledgeable about the product
25 October 2025
5 star service
25 October 2025
couldn't do anything they said they were gonna do all they come up with problems with my card that cost me money but like a bit of a scam and felt very untrustworthy
23 October 2025
The servicing experience can be very frustrating. With a lack of available information online or face to face, a lack of response to written queries and insufficient written details/ proof provided after the service or repair.
22 October 2025
Very happy
21 October 2025
The same reason as above. I had a very good experience with the customer service executive and he answered all my queries.
21 October 2025
Because I was totally happy with my experience and will return to this branch without any hesitation.
20 October 2025
Car was returned in advance of initial given timing and after an inside and external clean.
19 October 2025
All vg
19 October 2025
Good looking after the car
19 October 2025
All good
19 October 2025
Really good customer service. Kept us updated all day
19 October 2025
Pleased with the service and communication was good
19 October 2025
Waiting facilities were excellent
19 October 2025
They took their time to look after me and answer any questions. They kept me updated about my car service
19 October 2025
There were no issues from booking to completion of car service.
16 October 2025
EXCELLENT CUSTOMER SERVICE
15 October 2025
Service oil change and filter I am very disappointed Engine cover not been cleaned before change oil full of dust and I'm afraid that oil mixed with dust. I have short video after I collected the car. I hope this will improve.
15 October 2025
Piotr was very helpful and explained in detail what was needed with the car. Courtesy car was new and simple to book.
14 October 2025
My car was returned with greasy finger marks over the bonnet and window surround despite dropping off a freshly valeted car. My dash camera was left unplugged from the OBD port by the technician working on my car. No mention or explanation given.
13 October 2025
Again, no complaints
13 October 2025
No complaints
12 October 2025
I at very happy
12 October 2025
This was one of the most professional teams I have dealt with in last few years. The service advisor was friendly and explained what was done on the car and the health check. The car was ready on time and beautifully cleaned. An outstanding job.
09 October 2025
Service / MOT all done in the expected time limit Knowledge customer support to help with all queries Proactive call for booking for slot, was such a good help
08 October 2025
As above always receive great service from this centre, great staff always communicate well
08 October 2025
Job done as said video with the check and the list with what to expect in future
05 October 2025
After a disappointing experience with syntner bmw, it was a pleasant surprise dealing with group 1 bmw
02 October 2025
Great communication with engineer -efficient and prompt service
02 October 2025
Dealt promptly. In and in 2 minutes
01 October 2025
It was my first time using Group 1 Borehamwood. On arrival to check in my vehicle, there was no room to park. I asked for new batteries in key fobs, it was not done.
30 September 2025
After mot, they cleaned my car.
30 September 2025
Same reason
30 September 2025
Servicing experience was good and car washing was excellent
30 September 2025
As above professional and friendly staff
29 September 2025
As above
28 September 2025
Details in the highly unlikely box for comment.
28 September 2025
Team goes above and beyond in every respect
28 September 2025
Recall work was completed
27 September 2025
Communications during the service was very bad - I was contacting them for updates and they left it very last minute. When picking up the car, over an hour wait just to speak to someone.
24 September 2025
Great service from Pijtor! Staff were friendly, helpful, and kept me updated throughout. Everything was smooth and professional. Very happy with the experience.
24 September 2025
Mainly down to Piotr who was personable and knowledgable.
23 September 2025
I would like the option of paying a fee for my car to be collected and returned to my home. Mazda offer me this service for £25. This is very valuable to me.
22 September 2025
responsive, efficient, friendly.
22 September 2025
Pleasantly efficient
22 September 2025
I felt welcomed and well looked after straight from drop off to pick up.
21 September 2025
The agent was really nice
20 September 2025
Very easy to book in. Great use of the BMW App showing the Health Check. Very positive experience with Piotr, very helpful Service Advisor. Completed the work in a timely manner. Good facilities / Waiting room / Coffee machine.
20 September 2025
Politely, fast service,understanding
19 September 2025
I am concerned that the checks that should have been carried out while my car was being serviced have not been completed and that if I drive my car there may be damage to the engine.
17 September 2025
Had to call reception 3 times to speak to the agent who was dealing with my car. The 3rd person who took the call hang up on me.
17 September 2025
Raj very helpful but I would have liked shorter waiting time for the recall to be completed
16 September 2025
Waiting time - booked in at 10am, car ready at 5pm. For a London based client not ideal to be waiting all day.
16 September 2025
It was a very good service the staff ws very courteous and very kind
16 September 2025
Very efficient
16 September 2025
I had my appointment for Saturday early morning and it was only for a brake oil replacement. I was the second customer coming in about 9 am and I left the place as the last customer. I complained why I was kept there for so long, he said 1 electric t
16 September 2025
Very pleased with my customer experience at the service centre
14 September 2025
The Designated Customer Advisor was extremely helpful.
14 September 2025
I took the car in for repair and received it after two days. I had an appointment on the day of receipt, but I was surprised that the car had only 30% charge. This was very frustrating, and it delayed my appointment because I had to go and charge it
14 September 2025
Was good service they are friendly
14 September 2025
Supportive though I had to wait long hours . booked couples of weeks before, still no data was there (Kentish town centre closed down and I had to move to Brhmwood.
14 September 2025
Excellent Technician Suresh Kara
13 September 2025
MOT was good value and results clearly communicated. Video overview was very helpful. Unfortunately there were limited seats in the waiting area and I had to stand for part of my wait.
13 September 2025
Great service
FIND Group 1 Borehamwood BMW
Address
- Stirling Way, Borehamwood, Hertfordshire, WD6 2BT
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 0208 951 2600
Borehamwood, Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 731 4200
Borehamwood, Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 131 3023
Borehamwood, Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 131 3023
Borehamwood, Barnet, Harrow, Hatfield and Watford
06 December 2025
Overall, I was very satisfied with my experience at the BMW Centre. The whole process was quick, smooth, and handled professionally. Everything was explained clearly, and the delivery was straightforward. Very happy with the overall service."