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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
420 ratings and 201 comments received in the last 90 days.
02 December 2024
Curteous and helpful
29 November 2024
Very satisfying by delivery of my car
28 November 2024
The whole experience at BMW Group 1 Borehamwood was excruciating. Cayla who dealt with the sale literally had no idea what she was doing. She was meant to extend the finance on the BMW we were exchanging - she didn't do it and we had to deal with it
27 November 2024
I had the pleasure of dealing with Jodie Russell who was simply outstanding.From selecting the perfect model to finalizing the paperwork and delivery, everything was handled with utmost care and efficiency by Jodie.
27 November 2024
Jodie Russell was extremely helpful and professional
27 November 2024
Everything prepared and easy
18 November 2024
No issues
18 November 2024
Dennis again
17 November 2024
Excellent customer service. Bobby was fantastic, I cannot thank him enough and praise the service. Sophia who I purchased my last BMW from came and said hello and helped. Manager came and thanked me during handover. Outstanding customer service.
05 November 2024
Professional, knowledgable and attentive staff who understood my needs and sorted out a wonderfiul deal.
04 November 2024
My car arrived very quickly, it was all sorted very quickly, it was clean, there were no issues, Simon made sure I could understand the basics of the car before leaving.
04 November 2024
Apart from the nationwide problem with the finance freeze all went smoothly and we were kept up to date via phone calls and emails
03 November 2024
Swift delivery, documents all electronicly sent to me ahead of my delivery which made for a stress free hand over day.
02 November 2024
Jack Mills was very helpful and informative and assisted me in getting the right vehicle at the right price. He kept me informed throughout the process and even contacted me after the purchase to check there were no issues.
01 November 2024
quick, and easy
29 October 2024
We had a slight misunderstanding when we first entered but after receiving a phone call to go back to,the showroom we havent looked back, Bobby Ahmed was so pleasant and helpful . We were shown the car we liked. There wasnt any pressure to buy .
28 October 2024
Communication and service from Sophia throughout the sales cycle was fantastic! No question was too difficult and responses were quick and polite.
25 October 2024
Ian Elwiss at Borehamwood BMW was brilliant, unlike the BMW staff in Blackpool and Preston. The sales staff there were very very poor. Borehamwood BMW restored my faith in you
23 October 2024
Went extremely smo
22 October 2024
My overall experience with BMW has been quite positive. After the purchase, Simon Wong followed up to ensure I was satisfied with my new BMW and to answer any additional questions.
21 October 2024
Great people / hand over experience. Only gripe is we were not offered a pick up service from home (150 miles from Centre) to pick up the car - we had to take train, but were collected from station. Audi picked me up ~120miles last month no problem
18 October 2024
Excellent communication and service from the salesman and the dealership
18 October 2024
Sophia again! She was wonderful and did an unexpected unveiling for us. Such a lovely touch.
10 October 2024
Ian was very thorough and took us through all the controls and features of the car. It was a very relaxing experience to be able to look at our new car within the showroom equipped with a nice cup of coffee!
07 October 2024
We were very happy with the customer service, but we wish we got a cake / something when we picked up our new car.
05 October 2024
Bobby at the BMW Centre, Group 1 Borehamwood went over and beyond for customer service to meet my needs.
04 October 2024
Excellent service as always. Very easy to do business with. Alex StanleyDavies and Matthew Elbourne were brilliant; would definitely recommend them as go-to people to anyone thinking of owning a BMW.
03 October 2024
They knew exactly what they were talking about and made the proceed very clear and easy
03 October 2024
Amazing experience
03 October 2024
excellent service from Jodie, so professional/knowledgeable and pleasure to deal with also mention the pleasant ladies on reception, Matt also very helpful and even the business manager Rob, whom took time out to introduce himself and spend time with
02 October 2024
Was easy and we were very well looked after, all staff extremely polite and helpful. A really lovely experience!
02 October 2024
Very well looked after and kept well informed.
01 October 2024
Completely satisfied and Jodie Russell and Matt Elbourn were extremely professional and provided an excellent service to me and i am extremely happy with my new Z4
19 September 2024
The process of purchasing and delivery was very quick and exceed my expectations.
10 September 2024
Customer service
10 September 2024
I was highly satisfied with the way the sales executive carefully and attentively explained the differences between an approved used car and a new car, particularly in terms of the financial aspects.
04 December 2024
Overall I received an excellent service from the service team. A very special thanks to Dawn Crook who personally took the time to see that I was very well looked after since my not so happy experience the last time around.
04 December 2024
Was appointed a service manager - Kerry Sullivan who made sure everything went smoothly.
03 December 2024
The staff member Piotr was brilliant and the car came back so clean!
02 December 2024
great service
02 December 2024
Yep as the car was ready they went out to get hire car sorted
02 December 2024
Very efficient
01 December 2024
I have no complaints at all and the car is running well.
01 December 2024
It is, without any doubt, an official BMW service.
01 December 2024
Very satisfied. The Gentleman who served us at that day on MOT was really helpful and kind. Thank you
30 November 2024
Very friendly and helpful. Lovely lounge to wait whole car is being checked.
30 November 2024
Delayed getting car started on
30 November 2024
Friendly and efficient team, car was return fully cleaned which was a lovely touch
29 November 2024
Kept me informed if the timeline etc Car cleaned All good
26 November 2024
Very professional
25 November 2024
Again the same reason professional work clear and simple just the way it should be.
24 November 2024
Booking process easy to carry out on-line. Polite and efficient handover at arrival and collection at the centre. I was given updates during the course of the day. As far as I am aware the specified full service has been carried out.
23 November 2024
The reason for visiting was professionally addressed
23 November 2024
Why give me my car back with a puncture!
22 November 2024
Provided me with a good experience
22 November 2024
Fault from damage was found and video of survey was valuable.
22 November 2024
Im very happy with my experience at BMW. The lady at the reception was lovely and I was really happy to see my car was cleaned after my service as I was already planning to wash it. Even the toilet was very clean and smelt nice. I have no complaints
21 November 2024
The service manager was extremely helpful
21 November 2024
Got works needed done promptly
19 November 2024
Work is always done to a high standard however it would have been great if BMW would offer added services like fitting 3rd party cash cams.
19 November 2024
Great team
19 November 2024
Good customer service from Luke
18 November 2024
Really happy with the way my car issues were dealt with and at speed.
18 November 2024
No problems at all. Completely happy with service.
18 November 2024
I have been with BMW for years and they always satisfy my needs, no problem is ever too big for them
18 November 2024
Very gently and helpful people
18 November 2024
Each time I visit your center there is some problem. Once your mechanics put dirty and wet tires on my white leather seats. Another time they sprayed my car with some substance w much doesn't allow rainwater to flow and is difficult to remove. Yet an
18 November 2024
Happy with the service
18 November 2024
Service reception was smooth & service carried out on time.
17 November 2024
Made the whole process easy
17 November 2024
Best service
16 November 2024
Excellent service
14 November 2024
Met all requirements and no issues
14 November 2024
Petr was great - recommend
13 November 2024
Really good service received from the team and the advisor Raj Patel was very friendly leaderships and clear. They even gave my car a complimentary clean inside and outside.
13 November 2024
Overall satisfactory service, staff I dealt with was professional, which I liked. unfortunately previously staff have been rude or unhelpful.
13 November 2024
Very good
13 November 2024
Really good experience!
12 November 2024
Service not proactive, I had to go twice once for oil change and again for recall fix. When I booked a service they should have known that recall related parts to be ordered beforehand. before the car checks in. The car was not ready in time as wel,
12 November 2024
Staff is friendly and accommodating
12 November 2024
BMW service Department in Borehamwood are very efficient-I feel they care about customers.
12 November 2024
It took 8 days and a great deal of effort on my part to get a courtesy car. Why it took two weeks to get the parts to complete this job I don't know.
12 November 2024
I guess the work was done on the car but I never received the reassurance it was all done as it I took the car with service light on the dash
12 November 2024
Very helpful
12 November 2024
Almost perfect. There was some confusion about the hire car. Also communication timeline was a little slow.
12 November 2024
Everyone was vey approachable, courteous and professional.
12 November 2024
The service and MOT went fine, but after that, I haven't got the documents of MOT certificate or service certificate. I thought they are in my car, but found out not when I got home. I contacted the shop, they said they will email, but never
12 November 2024
Team were great
12 November 2024
Quick, friendly, professional, very well organised service
12 November 2024
Advance communication was clear and helpful, attentive and responsive service; positive outcome
12 November 2024
No communication as already explained over the call.
12 November 2024
Very unsatisfied with the garage in Borehamwood, the way they tried to rip me off is unbelievable,proper thief ??, I was called for recall letter and I was ending with around 2k bill, ??.
12 November 2024
If I'm picky, having to wait about 3 hours, it'd be nice to have some biscuits to go with the coffee in the waiting area (I'll remember to bring a sandwich next time) . The colleagues are friendly, informative and helpful. The cost as expected.
11 November 2024
Very helpful and friendly and sorted things out
08 November 2024
good responsibility, efficiently
07 November 2024
Good
07 November 2024
Kerry was very helpful and friendly
07 November 2024
Mr Omer has always been great with us
07 November 2024
I don't feel that the service team are being completely honest with me about some of the issues relating to my car, such as recalls and faults. There appears to be low interest, even though I have purchased two cars and serviced all at this dealer.
07 November 2024
Great service
07 November 2024
Excellent service.
07 November 2024
I was very happy bc i dropped the car off, had it serviced (re-call works) air bag and EGR exhaust work. Kerry was absolutely amazing at the desk and very polite. Technician, Gurdeep Rai for the works carried out. And the receiptionist we lovely
07 November 2024
Good result
07 November 2024
Friendly, good communication. I like the report both written and video on condition of car.
07 November 2024
Timely and professional
07 November 2024
Good staff service
06 November 2024
They did not resolve the issue.
03 November 2024
First impressions from receptionist was fantastic and from booking to finish the communication was great.
28 October 2024
Despite the tight time constraints. Luke was very helpful in getting my car to me in time.
28 October 2024
i had to chase on multiple occasions to find out when my car would be ready. since receiving the car my steering wheel is stiff and there is a creaky noise when it turns. i will be speaking to bmw about this as there was no issue beforehand
24 October 2024
Very good
24 October 2024
See above
22 October 2024
I'm completely satisfied.
21 October 2024
Great service, staff are friendly and attentive. Shout out to Gary, Raj, and Kerry for taking care of me on the day.
21 October 2024
The only reason I didn't give 5 stars was because there was no courtesy car available so I had to sit and wait for the service to be completed.
21 October 2024
Piotr was very friendly and provided excellent communication. A credit to BMW
20 October 2024
Everything was done on time
19 October 2024
Satisfied
19 October 2024
Very happy although when I got there i was told I wsn't booked in for a 'service while you wait'! Once I showed my email showing I was, the staff were helpful sorting this out.
19 October 2024
By keeping in touch with the progress of service
19 October 2024
It's just a very well run service centre. Everything is as they say it is and they always meet deadlines and make it easy. Your service team is why I'm with BMW and not JLR
18 October 2024
Given info before works commenced And informed when work complete with breakdown of costs
17 October 2024
The video car examination was very informative. It kept me well informed to decide on necessary services to my car. I especially liked my car was clean when I collected it.
17 October 2024
I can't complain about anything, I was totally satisfied.
17 October 2024
Very good service from the team Luke , Raj and the area manager
17 October 2024
They explain everything regarding what is implicated a good maintenance of the car
15 October 2024
Very happy
15 October 2024
Satisfied
14 October 2024
Great service
14 October 2024
Will give zero if possible
13 October 2024
5 out of 5
12 October 2024
From check in to departure, all was good
12 October 2024
Peter's customer service
11 October 2024
10/10
11 October 2024
Good customer service
10 October 2024
Reliable throughout.
09 October 2024
Prompt delivery of updates, notified me of other urgent matters I needed to address, courteous and polite. No pressure selling
09 October 2024
They were excellent, kept me informed throughout. When I collected Omer my advisor assisted me with a car kit issue and repaired both my phones. He was excellent
08 October 2024
Were able to accommodate me last minute, friendly staff
07 October 2024
Happy with the service that was dine on my car. But can't give 5 stars as I feel like I was ignored wuth my other request.
07 October 2024
Matt was great
07 October 2024
I will recommend Bmw Borehamwood to my friends and family.
07 October 2024
It was not very easy to find the location. But the handout and handover were immaculate.
07 October 2024
Everything completed on the day to the price quoted.
06 October 2024
Booking was easy, the price was reasonable and all the work completed successfully
06 October 2024
Staff are good but it's on cost that I've downgraded their rating
05 October 2024
No hassle
05 October 2024
When email confirmations, reminder texts are sent, it would be really good to have the actual appointment time, not just the day. Other than that, the service is faultless.
04 October 2024
very satisfied
04 October 2024
N/A
02 October 2024
All went as planned
02 October 2024
Please see the above.
02 October 2024
Customer focused site offering a professional, prompt and friendly service
02 October 2024
Simple process, lovely courtesy car, great service
02 October 2024
did what was required in the time they said
02 October 2024
Answered all questions I had and advised on future item that may need to be done
02 October 2024
After the vehicle was returned, I noticed black smudges on the cream interior seating of the car. This was quite annoying as I had to clean this up myself at home.
01 October 2024
once again this is a low stress way of getting the car serviced and maintained to the highest standards. Also have total confidence in your people in Borehamwood
01 October 2024
Friendly and efficient
30 September 2024
Fast and efficient service, helpful staff, good communication at all stages.
30 September 2024
Efficient, responsive.
30 September 2024
very efficient and well communicated during course of service
30 September 2024
As previously mentioned
29 September 2024
Very good service.
28 September 2024
Very helpful and efficient
28 September 2024
Bobby and Paul went that extra mile to make sure everything went as smoothly as possible
27 September 2024
Very helpful and considerate
27 September 2024
Because the service was excellent
27 September 2024
Great, service charge is fair
27 September 2024
The finance people were not informed about leases hence why the four stars, my recent conversations with them was not a good experience. The service centre and sales teams have always been very good though and I would highly recommend.
27 September 2024
Very good - nothing to complain about. 1st time at this garage. I did call around before booking in here. I found other garages would not return calls (v.weird). Piotr Kwiatkowski was excellent explained everything very well.
26 September 2024
good service
24 September 2024
Excellent service from all at group 1 especially Gary and Dawn they were exceptional and went above and beyond
23 September 2024
There was nothing additional I wanted or expected from my service so on that basis I was completely satisfied. Icing on the cake is always having a nice clean car afterwards
23 September 2024
Good service after a rather slow start!
23 September 2024
They did what they said they would do
22 September 2024
Always a pleasure dealing with the staff
22 September 2024
The staff always keep me fully informed of how the vehicle is progressing through the service and of any concerns that may arise.
21 September 2024
Repeated visits and repairs have failed to rectify the issue with the cars parking sensors
21 September 2024
They kept me updated about every step until my car was ready
21 September 2024
Professional and friendly and on time.
21 September 2024
Please see above
21 September 2024
As/above
20 September 2024
Apart from booking issue at the beginning, the service was excellent
20 September 2024
Well Done to my service advisor, Dan and the whole team
19 September 2024
Car went in, they did the job they were supposed to, but i feel that its come back from service garage with another problem. The car is jerking, when it never used to do that.
19 September 2024
Although the service was delayed by short staffing I was kept up to speed with the progress of the service.
18 September 2024
The service advice was precise and executed well.
18 September 2024
The video taken while MOT was being carried out was a very nice idea. It creates transparency. Overall experience at the reception, waiting lounge was very good.
17 September 2024
Customer service is superlative at this branch. They beyond their remit and ready to help me with anything I needed. Toni, Gary and Fiona were all brilliant and it was very much appreciated. Please pass my compliments onto them.
15 September 2024
Friendly staff and good quality work. However the price of the initial investigation in my opinion is way too high (£250/hr), given it was a common fault (brake and indicator light failure) and quick to diagnose.
15 September 2024
Recall activity and vehicle status promptly informed and vehicle handed back in great condition with water wash and vacuuming inside.
15 September 2024
I asked to check if a rear wheel had a puncture but got no feedback
14 September 2024
Returned on the same day but need to book courtesy car in advance
14 September 2024
Whilst awaiting for my car I was sent a message to collect from 1730 onwards no mention was made the shut at 1800..
14 September 2024
very professional nice service especially Mr. Piotr Kwiatkowski. Nice surprise at the end after receiving unique BMW gadgets I highly recommend
14 September 2024
They did a great job as always and helped to minimise my stress. They are always friendly and professional and truthful.
14 September 2024
All went to plan. Only minor as me having to check in at end of day to find out if car was ready. I think I just beat BMW to it - but all as good.
10 September 2024
Service was excellent with both reception and service advisors. The technician who worked on my vehicle carried out what they were supposed to and also carried out that little bit more, I.E, cleaned engine covers
10 September 2024
Efficient and attentive
02 December 2024
this time i didnt actually visit the centre, all done online and car delivered to my home address