About Your Local BMW Retailer | Group 1 Borehamwood

Our Kentish Town Aftersales Centre has now closed. Customers can now book a service, repair or MOT at Borehamwood. Click here for more information.

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

229 ratings and 161 comments received in the last 90 days.

13 May 2026

Very friendly team that understood what I was looking for and provided perfect options straightaway.

04 May 2026

The service provide from start to finish by Sophia Kailou and Ryan Barrett at BMW Borehamwood was first class. Sophia went out of her way to provide all the information requested before the purchase and after the purchase.

03 May 2026

Excellent all round meet at borehamwood bmw. Ian the man who delt with my handover was excellent. So much time for me explaining needs to know about my new 123 xdrive. If everyone at this dealership is like Ian they won't go far wrong. Regs Steve .

29 April 2026

Myron was amazing, very patient, helpful and attentive. Very happy with the service I received.

27 April 2026

Excellent customer service and experience

26 April 2026

From my first enquiry regarding the purchase of the car up to the collection was a genuine pleasure. Nothing was a problem for Jodie who kept me updated throughout the process along with a thoughtful personal touch with the choice of number plate.

21 April 2026

Very good salesperson (Alex), very easy process

17 April 2026

They handled every single querie, question and concern with complete professionalism and made sure that every part of the delivery was satisfied to the best they possibly could.

05 April 2026

Excellent service

04 April 2026

Brilliant, Jodie was extremely helpful.

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31 March 2026

The sales representative from Group 1 Jodie was very good. She was knowledgeable and listened to our requirements. She was very clear and highly personable.

31 March 2026

Valued my custom and went the extra mile to make the whole experience first class.

28 March 2026

Both Siaf and James were brilliant in looking after me

26 March 2026

Very responsive and customer centred.

25 March 2026

Maurice and Alex were great really impressed with them both, not pushy explained everything in detail that I needed to know and was happy to answer any questions I had

24 March 2026

The purchase and delivery of my new car couldn't have been better. Everyone was excited for me and made us feel very welcomed. Leigh handled everything expertly.

24 March 2026

Welcomed nicely by my sales rep Leigh stevens and smooth process

24 March 2026

Great introduction and hand over

24 March 2026

Jodie was so lovely very friendly and made u feel at ease

24 March 2026

Service was top notch

24 March 2026

Very smooth and well organised

23 March 2026

Ian Elwiss was amazing Very obliging, profesional. I drove off will full confidence as well as knowing I have a further oppotunity to come back if I have further questions. really great service.

13 March 2026

Good service. Respectful and knowledgeable staff .

12 March 2026

All went smoothly and in good time

12 March 2026

Alex was professional from start to finish, no fluff, understood my needs and work towards them.

10 March 2026

The service was exceptional.

10 March 2026

Friendly great service. Very helpful.

08 March 2026

Alex was extremely helpful in sourcing my new car.

08 March 2026

Myron is a credit to the team. Informative, honest and genuine. Didn't try to push a sale and kept us informed of any updates.

07 March 2026

Myron was professional and helpful at all stages of the buying and ending my contract with my previous car.

07 March 2026

Ian Elwiss was brilliant . Extremely knowledgable . Great company and very patient with us . Best buying experience I've ever had ( for context I have 6 cars at the moment ).

01 March 2026

Very good service

24 February 2026

I would like to extend my heartfelt thanks to Mr. Ashok for his exceptional service. He was extremely professional, attentive, and supportive throughout the process, and I am truly grateful for his assistance.

24 February 2026

The attention I received was friendly and professional. All the staff that were involved were very attentive and kept me informed the delivery of my new car. I'm sure the after sales service will be the same.

24 February 2026

Simon has been exceptionally successful at assisting our family with their new car purchase. Informative, thoughtful, helpful, friendly and supportive throughout the process. Sophie had also been involved when collecting our car & has been brilliant.

13 May 2026

Friendly staff, job booked carried within timeframe.

12 May 2026

Omer was, as usual, polite efficient and on time

12 May 2026

Very efficient.

12 May 2026

was slightly disppointed as recall parts not in stock and common parts also not in stock ie wiper blades.

11 May 2026

Dawn and her team as so professional.

11 May 2026

I indicated that I had a problem with the BMW app before the appointment. I left without the problem having been solved which necessitated another visit.

08 May 2026

Booking in, dropping off, picking up was all good.

07 May 2026

4 visits. Could have been resolved in 2 if the mechanic had listened to Toni Spratt. They did compensate me with some lovely BMW gear and refuel however.

06 May 2026

you identified a slow puncture on friday -i have tyre insurance and you apparantly havnt been able to get authorisation to change the tyre and its now wednesday! i need this sorted

06 May 2026

Great communication and quick service

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06 May 2026

Everything gone fine

05 May 2026

The price quoted to me on the telephone for a major service to my specific car was not honoured. After I had checked-in they changed the price for the exact same service, with a very substantial increase. I felt I had been tricked into paying more.

04 May 2026

Although the service is great ! It is too far away from where I live ! I had to sit in traffic for both ways to get this service done ! Not at all convenient.

04 May 2026

I was looked after by Omar and informed all the way through the process

03 May 2026

Fast and efficient,guy who dealt with me very polite and experienced,only negative was I asked before the service to replace wiper blades but didn't have any in stock

03 May 2026

The next service indicator was not reset properly and I had to return to get that resolved. There was damage to the front passenger side wheels that was not there before. All else was ok.

02 May 2026

Booking in my car was straight forward Vehicle check and update was sent immediately

02 May 2026

Reason is the excellent way Kerry Sullivan looked after me. A first class service advisor.

02 May 2026

Seamless check-in and professional staff.

02 May 2026

Staff helpful and friendly

01 May 2026

Fast efficient courteous service

28 April 2026

Sensible pricing, very good service

28 April 2026

Fast Pleasant interactions I was late, but the team figured things out and helped slot me in Piotr (apologies if mispelt) was very good. I can't remember the name ofnthe person at reception, but she was good as well.

28 April 2026

While contacting the service I had a confusing exeprience where no one could tell me price nor process. Ross the manager fixed it though last minute so I gotta hand it to him.

28 April 2026

Easy to deal with

28 April 2026

My Customer Services Advisor (Pietr) was very attentive, kept me in the picture at all times, and helped steer me to a desk where I could make some semi-private business calls.

27 April 2026

Alls good in da hood

27 April 2026

Prompt. Completed the services timely.

27 April 2026

Poor service on the phone when I tried to find out when to collect the car. Rude responses from the lady on the phone. No call backs as she said we would get.

27 April 2026

Very good customer service

25 April 2026

Kind staff, quick and first class service

22 April 2026

Made the experience very easy

21 April 2026

All the staff were extremely friendly and helpful.

21 April 2026

Great Job

18 April 2026

Excellent service throughout. Staff were professional, transparent, and kept me informed at every stage. Work was completed on time and to a high standard. Very satisfied with the overall experience."

18 April 2026

The work completed was not great they changed both headlights but the fittings was not done properly there is a gab on one side I was told I would get called after the feed back but not received a all yet! Not satisfied at all.

18 April 2026

On arrival I was shown where to park the car, and where to leave my keys. I saw the video of my car being inspected and informed of its condition. And subsequently suggested what needed doing. I had all the work done and picked the car up the followi

14 April 2026

Fast service however maybe to fast didn't do all what I asked for in request form and damaged my car I'm still waiting for a manager to call me for assistance You wouldn't expect this kind of service from BMW

14 April 2026

Fast efficient experience

14 April 2026

Everything was straight forward. The service manager, Piotr Kwiatkowski, was very attentive and kept me updated throughout the servicing and MOT procedure.

13 April 2026

Great service

12 April 2026

Ease of access, updates and pick up.

11 April 2026

We are supposed to come to the dealership because they know the best how to take care of the cars and instead a - Big Disappointment ! I have attached the bmw report showing no problem found and the picture I took myself under the car later after I

10 April 2026

Everything was explained to me and new air bag was fitted quickly.

07 April 2026

Good friendly service

05 April 2026

My MOT was cancelled without a telephone call. I received telephone call and express my displeasure. I wrote a report and again complained. No response was received. I think that you need to pay attention to customer created correspondence.

05 April 2026

It was an compulsory upgrade.

04 April 2026

The whole team at Borehamwood service centre are amazing. I have been fortunate enough to own many brands but this is the most personable and knowledgeable service team.

04 April 2026

Completely happy with service

03 April 2026

Goid service

02 April 2026

no prpblems at all

01 April 2026

It was an absolute pleasure dealing with Dawn and her team from the very first interaction to the last.

31 March 2026

Always have my car sevice here.

30 March 2026

Everything ran smoothly in what was a vey straightforward job

30 March 2026

Good service. Advisor/contact was very good and communicated well.

29 March 2026

Great communication also kept up to date, friendly and knowledgeable staff .

29 March 2026

The service was very good. I was told I could wait for the work to be done and how long it would take. It was spot on.

28 March 2026

Kept informed work done efficiently car cleaned

26 March 2026

Very satisfied. I couldn't ask for a better service.

25 March 2026

The contact at Group1 - Omar - made sure I fully understood the process and timing of the survey and kept me informed throughout.

25 March 2026

Sam who dealt with me was really helpful and communicated well

25 March 2026

I dropped my Mothers Mobility car off at Borehamwood group 1 service centre at 8am when the doors opened The car was not ready to collect until 5.30pm !!! A whole day for a service .

23 March 2026

They treated me courteously and professionally

23 March 2026

Prompt and efficient service on arrival, and work completed in a timely manner.

23 March 2026

Friendly helpful and professional

23 March 2026

Very efficient and staff are friendly people

21 March 2026

Jennifer Charles was awesome!

21 March 2026

Went smoothly they we proactive in contacting me

21 March 2026

Very efficient

20 March 2026

Professional and efficient service

18 March 2026

The work was excellent but the administrator dealing with it was unhelpful.

18 March 2026

Perfect service as always!

18 March 2026

Raj was excellent, very helpful, and importantly, he phoned me back when he said he would. My only criticism is that I kept being told my warranty had run out in March last year, when in fact I purchased the car in April last year. Very annoying.

17 March 2026

Very helpful and knowledgeable

17 March 2026

I have no complaints

17 March 2026

Really appreciate the great service

17 March 2026

Kerry Sullivan is very helpful and informative and explains things so well. Gary also is so helpful and friendly.

17 March 2026

very satisfied overall. From the first phone call, to the booking process and the actual day, it was all a straight forward process.

16 March 2026

Omer kept me informed on the progress regularly as it was a waiting service

16 March 2026

Please see below. Checked in online for booked service and replacement starter motor. On arrival, told service not booked in and part required not been in stock since October. Part requested because of recall notification.

16 March 2026

Jennifer very efficient as well as Manager Dawn Crook, always extremely helpful and nothing is ever too much trouble.

16 March 2026

Found your staff- from reception, Service adviser, diagnostic technician and managers very professional and helpful.

16 March 2026

I am a very happy BMW customer of over 30 years.

15 March 2026

All went well.

15 March 2026

Both Dawn thd managerr and Jennifer was extremely helpful and informative. thank you again, ladies. i look forward to seeing you again next year

15 March 2026

Excellent service and service advisor listen customer care fully and interact with technicians

14 March 2026

Everything clearly explained

14 March 2026

Very professional and customer friendly

14 March 2026

Piotr was very helpful

12 March 2026

See below, otherwise I was very well looked after.

11 March 2026

Polite and prompt, did everything on time, good courtesy car.

11 March 2026

Good deal and efficient service

10 March 2026

Raj Patel - I'd like to express my sincere appreciation for the excellent service I received during my recent visit.

09 March 2026

All great however I am still awaiting a call back regarding an action plan regarding a paintwork defect which may be a warranty claim

09 March 2026

Good service.

08 March 2026

Overall I was happy with the service. The only negative is that my waiting appointment was booked for 10.30. I was there 10.15 as requested so that there were no delays, but for a mot I feel the process took too long, approximately 3.5 hours.

08 March 2026

Easy check in, was kept informed of the progress and work finished to my satisfaction. Price quoted was accurate.

08 March 2026

Easy to book, dealt with professionally had car back next day cleaned inside and out...but very expensive

08 March 2026

Happy with the overall service

08 March 2026

Work was carried out quickly and was kept updated on progress. Dawn arranged the parts in advance of booking and ensured I was kept updated as soon as the work was done

07 March 2026

Efficient, businesslike and friendly

06 March 2026

Excellent service, everything explained, the job was done in time. Friendly and professional staff!

05 March 2026

I'm completely satisfied in that the service received was good. Also the staff by name Raj, was very helpful in explaining things to me when I queried those extras that the self check in screen wanted to sell to me! He also ensured I received updates

03 March 2026

Friendly staff

02 March 2026

Amazing staff , great help and support, thank you

02 March 2026

Technical service was good, staff were friendly and helpful but attention to detail was poor. Item on bill that should have been free, different staff told me different things about billing and floor mats left absolutely filthy.

01 March 2026

The service was professional and efficient. The staff were friendly and kept me informed throughout the process. The work was completed on time and everything was clearly explained. Overall, I had a very positive experience.

01 March 2026

I was met with a smile and warm greeting .I added a service at last moment which was not a problem . Car was done on time . No hassle

01 March 2026

Satisfied with the service

01 March 2026

Not good still I am waiting the part not done service good

28 February 2026

Nothing has been done in terms of investigation. I've booked it in common to be checked plugged into the computer where is the short circuit however I've been told to change the main switch and apparently there was no power in it but when I went to i

28 February 2026

Everything ran smoothly

25 February 2026

The whole process was simple and quick

25 February 2026

Everything went as I was told

24 February 2026

MOT performed as agreed

24 February 2026

Amazing wash and MOT while wait.

24 February 2026

Service was good

24 February 2026

Good service

24 February 2026

Courteous and attentive service

24 February 2026

Group 1 Borehamwood carried out the recall for the starter motor and did it well, looking after me. Happy with customer service.

23 February 2026

Everything smooth and in order.

21 February 2026

Toni Spratt kept me informed and was very helpful and professional

21 February 2026

Excellent customer service and fast, efficient handling of my car.

21 February 2026

Hi there Always great service however I have been over charged for the last two visits. I have been a customer for over 10 years, buying two cars and servicing them with you. I know this is a glitch and you can fix it - please let me know how

21 February 2026

Online Service booking to collecting the car from Group1 was good. The Car is less than 2 yrs old, the Car and My BMW App is still showing - Emission Inspection is due on 1 April 2026. Now I have been told to bring car to Group1 for changing the date

20 February 2026

Staff are always very helpful.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Group 1 Borehamwood BMW

Address

Stirling Way, Borehamwood, Hertfordshire, WD6 2BT

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

0208 951 2600

Map

Areas served

Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford

View map

Address

Chester Road, Borehamwood, Hertfordshire, WD6 1LT

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0208 731 4200

Map

Areas served

Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford

View map

Address

Chester Road, Borehamwood, Hertfordshire, WD6 1LT

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0208 131 3023

Map

Areas served

Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford

View map

Address

Chester Road, Borehamwood, Hertfordshire, WD6 1LT

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

0208 131 3023

Map

Areas served

Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford

View map