Our Kentish Town Aftersales Centre has now closed. Customers can now book a service, repair or MOT at Borehamwood. Click here for more information.
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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
330 ratings and 203 comments received in the last 90 days.
04 February 2026
Really good service from viewing, test drive, purchase and collection. Thank you Alex for taking care of us and providing a friendly service.
03 February 2026
Very attentive
02 February 2026
I felt completely satisfied because Simon set the tone for an exceptional experience from the very beginning. He was professional, knowledgeable, and genuinely attentive, making the whole process feel effortless and well-supported.
02 February 2026
Dealing with Lee Stevens was an absolute joy.
31 January 2026
Reception staff pleasant and friendly. The salesperson Alex StanleyDavies made the experience very pleasurable and easy. Alex sorted test drive quickly and made the whole buying experience a good one
30 January 2026
The person I dealt with at Group 1 (Ashok Rajaratnam) was very helpful in my purchase. Very prompt with questions and answers and not too pushy in his sales approach. It made the buying of the car very easy and a real pleasure.
29 January 2026
I was extremely satisfied. From start to finish, Sophia Kailou was amazing. She talked through every step of the process making sure I had all the information needed and was so patient and lovely to me.
28 January 2026
Sophie was really nice and patient, she completely explained everything step and helps me a lot. She is the best.
27 January 2026
Very pleased with Alex D, Amazing start to finish. Told us what we needed know about the car we chosen, kept us updated with everything until the car was delivered. Then help get it all set up with understanding of everything. Very helpful. Thanks.
27 January 2026
Everything was spot on, excellent service and well explained.
25 January 2026
A successful experience with BMW
23 January 2026
Team were very good at providing me with the best know how on which car I should go for. They also helped me get the car i wanted. They ensured that all my needs were met.
19 January 2026
Staff failed to provide what was promised on purchase a bmw coffee travel mug and staff failed to contact the people about gap insurance so I had to chase them for it
17 January 2026
Everything was smooth
17 January 2026
My 1st impression in walking into the show room it was clean the reception was polite and friendly. I was then introduced to a young lady called Sophia who was fantastic she ask all the relevant questions to find out exactly what I was looking for.
05 January 2026
Very attentive, friendly etc...
24 December 2025
Easy going. No pressure and gave details on conversation for car.
23 December 2025
Walk into branch friendly welcome by reception as was aware we were coming in an amazing experience
17 December 2025
Vey satisfied because of the BMW Borehamwood staffs attention to detail during the sales process, again Alex Stanley Davies' patience
15 December 2025
Very patient and helpful
15 December 2025
The staff, especially Seruhan Memis who dealt with us, were friendly, welcoming and helpful
14 December 2025
Great customer service from.start to finish
13 December 2025
Very satisfied , they tried to help in every way possible where needed.
10 December 2025
It was a seamless purchase. In what could seem overwhelming based on the amount of paperwork there is to be completed this was all done with ease and any questions I had answered before having a tour of the new car again answering all my questions
10 December 2025
Alex made the whole process seamless and enjoyable. He kept us updated at every stage, answered all our questions and ensured the delivery was smooth and on time. His professionalism and genuine enthusiasm made a significant difference.
06 December 2025
Overall, I was very satisfied with my experience at the BMW Centre. The whole process was quick, smooth, and handled professionally. Everything was explained clearly, and the delivery was straightforward. Very happy with the overall service."
04 December 2025
I was completely satisfied with my experience at the BMW Centre. Alex made the purchase and delivery process smooth, efficient, and stress-free. Everything was explained clearly, and the handover felt special and well organised.
02 December 2025
thorough process throughout
01 December 2025
As above
01 December 2025
Very satisfied, order was easy and new car was delivered very quickly.
28 November 2025
The entire process was very smooth and staff specially Alex were very helpful
26 November 2025
Yet again, the lady from the mobility sales team called Jodie proceeded to get my car as quick as she possibly could and helped me get it to my address went out of her way outstanding service from her
26 November 2025
Everything at the centre was meticulous and handled with care. The sales executive Mr.Ashok Rajaratnam was very very friendly, helpful and professional
24 November 2025
Sophia has been really great with every step on the way to buy our first BMW car. Was prompt in answering all the queries via mail. Her professionalism and friendly approach truly made a difference. Thank you, Sophia. You deserve 20/10.
20 November 2025
Can't fault anything from start to finish excellent service from Sophia kailou
19 November 2025
I was extremely satisfied with my experience at the centre. The entire process from the initial consultation to the final delivery was smooth and well organised. The staff were knowledgeable, attentive, and friendly.
18 November 2025
Really nice experience of what can sometimes be a stressful process
14 November 2025
Very happy with my purchase as everything was done precisely and completely and the agent was completely aware of all the details about the car and finances and paperwork
05 February 2026
No problems, courteous service.
05 February 2026
Booking and drop off process was easy to do. The reception team and customer service advisor was friendly in the centre.
04 February 2026
Exactly as advised
03 February 2026
Excellent customer care. Very helpful and professional.
03 February 2026
very good service from Piotr thanks
02 February 2026
Fast efficient and friendly
02 February 2026
Very prompt and efficient check in
02 February 2026
Great service rep and great service team
02 February 2026
The team were excellent and very happy with the service.
02 February 2026
You didn't change the defective washer blade. Otherwise, great.
01 February 2026
Especially the handover of the car and the updates before the car was ready for collection
31 January 2026
The service manager carried me along. No surprises. Sentnvideos and recommended for additional works
30 January 2026
While a busy service centre, the check in, works and check out were quick and efficient. Peronnel were friendly too.
28 January 2026
xxxxxxxxxxx
28 January 2026
Not happy
27 January 2026
Excellent service
27 January 2026
The whole process was undertaken and completed swiftly and I was kept fully informed of the progress throughout
27 January 2026
They were no problems
26 January 2026
The customer care people, were excellent and so knowledgeable. Raj was so helpful, thoughtful and considerate.
26 January 2026
Jennifer Charles looked after my service. She was very attentive and answered calls promptly when I had a few questions. She is a highly capable member of staff.
25 January 2026
I was contacted promptly during and after the service
25 January 2026
The location is not good
24 January 2026
Job done
23 January 2026
Staff very helpful. Comfortable and well equipped reception area and thorough report provided. Would recommend.
23 January 2026
Very helpful staff and satisfied
21 January 2026
Great support
21 January 2026
Took longer than expected
21 January 2026
Very good service, clear information and communication, appreciate the citinow video alot. Car cleaned and available promptly.
21 January 2026
Friendly and helpful
21 January 2026
I experienced no issues or delays and therefore that is my reason for only giving the top rating.
21 January 2026
Really great service and Dawn and Piotr went out of their way to solve the recall.
21 January 2026
The staff there work seamlessly together...from Gary, to Dawn to Steve my car was in and out very quickly and I was back on the road in no time
21 January 2026
Complete the task on time and provided free car wash
20 January 2026
Excellent customer service from Samuel Monk and the service technicians who attended to both our cars OU63 PPF and RA19 ZSN in a professional and friendly manner at competitive prices.
20 January 2026
Car booked for a vehicle check and a few issues which I had raised. Also requested a wash and vacuum of interior.
20 January 2026
My car was in for an MOT. I was told this took 45 minutes. I decided to wait. It took 3 hours !
19 January 2026
I received pre arrival comms, everything was explained clearly on arrival and the overall experience was great
19 January 2026
I was told the my car will be washed. It was all dirty from outside and inside. I am severely disappointed with the result.
19 January 2026
Long wait of 3.5 hours . When booked told would be 2 hours
18 January 2026
The staff was very friendly, transparent and accommodating
18 January 2026
I like the service every time.
18 January 2026
Just amazing service
18 January 2026
Good but not great
17 January 2026
I had a very positive experience with BMW Servicing. The service was professional, efficient, and well organized. Special thanks to Jennifer for her excellent customer service, clear communication, and attention to detail.
17 January 2026
Opens early, friendly reception, good coffee, wait times ok
17 January 2026
Seamless
16 January 2026
Great efficient service thsknyou
16 January 2026
I'm completely satisfied with BMW Service
15 January 2026
Staff were great, but I had to chase
15 January 2026
Did what was expected. Nice helpful people
14 January 2026
Helpful and knowledgeable Service team, kept me informed and car was completed on time.
14 January 2026
Loved digital dropoff
14 January 2026
Service was very good
14 January 2026
Outstanding Customer service from check in to check out
14 January 2026
Very helpful and reasonable cost
13 January 2026
There were delays in the delivery of my vehicle. However, I was provided with a loan car and kept informed, so no complaints! I now have my vehicle and its great.
13 January 2026
Oh good. Only car wash was not really well
13 January 2026
Amazing service as always.
13 January 2026
Mrs Jennifer was absolutely amazing honestly she helped me a lot and I really appreciate her effort
13 January 2026
Kind staff, good courtesy car and quick turnaround
13 January 2026
Issue with window unresolved
12 January 2026
Service advisor was on point, kept me in the loop about what was going on and helped clarify my doubts about my wheel alignment.
12 January 2026
Poor
12 January 2026
Great service
12 January 2026
Excellent service from the staff
11 January 2026
Excellent Welcome and well looked after by Jessica.
10 January 2026
New tyre lost pressure. It had to come back. All for a £20 valve which we think should have been replaced with the tyre
10 January 2026
On 01/12/25 My car had set of New tyre change. Milege 19967 On 02/01/2026 MOT & Tyre thread depth carried out by the same BMW garage Milege 20579. Tyre depth reported was 5.7 mm. Assuming the new tyre had a depth of 8 mm there is excessive tyre wear.
10 January 2026
Could not complain excellent service all around
10 January 2026
This service was booked as a 'while you wait' when I arrived I was informed this repair needed diagnostics and would be several hours; I waited over 4 hours as I had not arranged someone to pick me up
08 January 2026
BMW managed to fix my oil leak - thank you!
08 January 2026
Efficient & pleasant experience
08 January 2026
Friendly staff, kept me informed, WiFi, comfortable seats and coffee
08 January 2026
Was good
08 January 2026
Health check which all went according to plan
07 January 2026
They was nice and happy
07 January 2026
Fantastic job
06 January 2026
Overall good experience we were well looked after and kept informed of our cars progress throughout
05 January 2026
Raj Patel was very helpful and kept me informed
05 January 2026
Helpful and efficient on this occasion but previous works have left me feeling the technician was not fully trained due to obvious errors and oversights.
04 January 2026
Sam was as efficient as ever. Always friendly and informative and willing to help fit my schedule.
29 December 2025
Sam was very efficient. Thank you.
27 December 2025
Until the very end, I had 7 months of useless experiences
27 December 2025
Good
27 December 2025
Great no problem visit
25 December 2025
Great service from Jennifer and good value
24 December 2025
Good sevice
22 December 2025
X
22 December 2025
Polite staff. Good service
21 December 2025
Hi
20 December 2025
Always had great help from Peter and the other Arabic man who was on holiday but most so helpful was Dawn the Manager who knew I was Deaf and went out of her way to be so accommodating
19 December 2025
Great process
19 December 2025
BMW need to rectify this at their expense
18 December 2025
Each time I have come in to Group 1 BMW Borehamwood I have had very friendly and professional staff members who are always keen to resolve any issues quickly. This time in particular, I was being looked after by Kerry Sullivan who was fantastic.
17 December 2025
Didn't try to rip me off with the pricing a d efficient service.
16 December 2025
Good service
16 December 2025
Dealt with my MOT quickly and efficiently also benefitted from a price reduction
16 December 2025
Service reception staff always go above and beyond, Dawn is always extremely good.
10 December 2025
excellent service
10 December 2025
When I first booked around 15th Nov... for the 23 Dec. I was quoted £194.53. Had long journeys I rebooked and was quoted £396, I then managed to get a cancellation and was quoted £368.98. Can you please make it clear what these services are.
09 December 2025
After many phone calls and emails to the Service Department, I managed to succeed in getting the car looked at after it had been sitting in the car park for nearly two weeks. Initially, I had been told repeatedly, it couldn't be seen until January.
08 December 2025
Professional staff and very helpful
08 December 2025
Had no issues with the car
08 December 2025
Timely and professional service delivery; quality was also good
07 December 2025
Ok
07 December 2025
The young guy was pleasant enough but again the cost was Extreme and it took all day to recover my car back.
07 December 2025
Easy check in, my car was ready on time whilst I waited and then I was told as soon as it was done. Great customer service too from my service advisor.
07 December 2025
I was kept waiting to check my car in for 30 mins but your staff did the best they could given the rush at the time.
06 December 2025
As per my last comment
04 December 2025
The person name Raj dealt with my case from beginning and he made me speak to the technician and explained the problems and solutions, clearly. Raj, every time I visited offered me a drink and spoke to me with respect. Reasonably charged me too.
04 December 2025
It felt very much like I wasn't cared about, except for my money.
03 December 2025
went for the MOT, problem identified and fixed
02 December 2025
I cant be bothered to type the rest.
02 December 2025
Again they were very friendly and accommodating.
02 December 2025
Same reasons above.
02 December 2025
As above.
02 December 2025
I have not been provided with any compensation for this error
01 December 2025
As above. No complainta at all.
01 December 2025
From booking through to the service first class customer care will book again
01 December 2025
You kept getting the nature of my booking wrong. It was frustrating, infuriating, inconvenience, and exasperating.
26 November 2025
Thorough end to end process
26 November 2025
Sam did an excellent job handling our cars service at BMW
26 November 2025
Just a nice experience.
25 November 2025
All good
25 November 2025
Same and the whole experience was great
25 November 2025
Omer was excellent
25 November 2025
Prompt, efficient and polite
24 November 2025
nothing to grumble about
24 November 2025
All very helpful
24 November 2025
Everything went quick and smooth.
24 November 2025
Clean efficient friendly
23 November 2025
Very satisfied with the services provided
23 November 2025
Nothing special and really felt like I was unimportant to them.
23 November 2025
Good service
23 November 2025
Good service
23 November 2025
Great team
23 November 2025
My car was serviced to my complete satisfaction.
23 November 2025
Lack of information that the parts needed were no available
21 November 2025
They have did my service in time and they cleaned the car too
21 November 2025
Staff were really helpful. The only thing I am not happy with was I had to pay for the job that wasn't completed. Due to the reasons before I bought the vehicle from another dealer.
20 November 2025
Just think they went an extra mile to make my car look and feel like new.
19 November 2025
Customer lounge was what I expected it to be. I was able to continue with my work even though I was there for a few hours. Pleasant customer advisor.
19 November 2025
Efficient and timely service and MOT
19 November 2025
Work was carried out on my vehicle and my vehicle was ready within a four days. They even stayed late so I could pick my car up excellent.
19 November 2025
Quick response and fixed car without fuss
18 November 2025
Good service
18 November 2025
Very attentive and professional staff. Thank you to everyone.
18 November 2025
They are on top of things! The technician are well versed and they get the job done in less than a day which is very convenient for myself as the car isn't gone for too long.
18 November 2025
Very good service.
18 November 2025
The service was completed while I waiting within the 2 hour time frame I was advised to expect. The results of the service were clearly explained. The price for the basic service and health check was fair.
17 November 2025
Satisfied my requirements
17 November 2025
Helpful staff but let down by technical issue or other staff.
17 November 2025
everything went smooth, Peter did a brilliant job.
16 November 2025
Pietr looked after me well . Service and mot was done while I waited.
16 November 2025
Very good
16 November 2025
Efficient and helpful
16 November 2025
Very efficient
15 November 2025
I have given 4 stars because when we have booked it for tire change and parking sensor change we had to cone twice because the tire was not ordered. Thanks to very lovely and competent Ms.Jennifer Charles this was corrected quickly
15 November 2025
Great services and helpful staff.
15 November 2025
Very satisfied
15 November 2025
Jennifer was really helpful
15 November 2025
My experience was good and they did a good job with the car. My only criticisms would be the wait time (15-20 mins) for dropping off and collecting the car. Also, a part that was ordered was the wrong one meaning a return visit.
12 November 2025
i was satisfied
12 November 2025
Always provide excellent customer service.
FIND Group 1 Borehamwood BMW
Address
- Stirling Way, Borehamwood, Hertfordshire, WD6 2BT
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 0208 951 2600
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 731 4200
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 131 3023
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 131 3023
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
05 February 2026
Jodie was great and I know I can go back for more help with the tech side which is a learning process for me as I traded in my 325 drop head coupe which I had had from new in 2006 and put 120000 km on the clock!