OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
214 ratings and 112 comments received in the last 90 days.
04 July 2025
As mentioned above, the sales manager was extremely helpful and cooperative.
26 June 2025
Mark Price and the rest of the staff were courteous and professional
24 June 2025
Good communication and service.
24 June 2025
See above
21 June 2025
Up until car collection was great. However the 5 day drive away insurance was not arranged, was not possible to arrange as was a Saturday, and cover elsewhere not possible as the number plate was not recognised. Complete downer. Not a problem before
20 June 2025
Very pleased with how Jack Mills dealt with the sale. Great service.
18 June 2025
Leigh made the whole process very clear and easy to follow
16 June 2025
Dealt with quickly and efficiently
06 June 2025
Great communication and updates, very customer centric
06 July 2025
Very good
05 July 2025
The service technicians are excellent and always give an accurate assessment of any additional competitively priced work that needs to be undertaken and the recommended timeframe.
04 July 2025
Besides none of the issues I raised being solved, I was asked not to smoke (I don't) or to have pets in the car (I have none) in the courtesy car whilst my car was worked on. It had been smoked in, and hadn't been cleaned. My hands stunk of smoke.
01 July 2025
Not very satisfied because customer service people attitude not very professional and pleasant.
01 July 2025
My wife took her car own and didn't stop saying how good the service was
25 June 2025
All was very good but my car is now losing. Coolant water on the engine which was not a problem I had before the visit. On saying that I have contacted Group 1 Service Omar who has asked me to bring the car back for inspection
24 June 2025
I have been using this service from last 3 years and it's been excellent service and been very transparent communication.
23 June 2025
perfect service
22 June 2025
I dropped my car off at 8.01am using self-service. I heard nothing all day. When I arrived to pick my car up I was told that they had 'run out of time'. This is gross incompetence and completely unacceptable service.
22 June 2025
Nora (front office) was particularly helpful. She not only ensured that things went smoothly on the paperwork side but also helped by setting up remote access and tracking on my mobile phone. She also explained some useful features in the car set-up.
05 July 2025
I was given all the relevant information, and any questions I had were answered in detail.