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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
407 ratings and 187 comments received in the last 90 days.
03 January 2025
although we had a delay in receiving our car every effort was made to help us navigate the issue by providing solutions that were urgent for example making sure a replacement car was provided in the meantime.
30 December 2024
I was very satisfied with Alex Stanly and Georgia Connor for keeping me in the loop at all times and assisting me throughout the buying process.
28 December 2024
Yes I was satisfied as it was quick and straight forward also was given help along the way.
28 December 2024
Everything went to time and as expected
25 December 2024
Great team, personable and wanting to help
25 December 2024
Ian could not have been more helpful
25 December 2024
The Sales manager, Ian Elwiss, kept me informed all away along the way from order placement through production line scheduling and onward transportation for delivery to the dealer.
18 December 2024
Great service friendly environment
17 December 2024
Simon Wong was really good in educating on the cars we were looking at. He wasn't pushy but was able to help us make our minds up by explaining things to us.
16 December 2024
Purchase made easy and felt they acted fair in purchase and sale
14 December 2024
Could ahve got five stars but the PX offer was poor
13 December 2024
From ordering the build and spec of the car, the Business Development Manager kept in touch by phone or email with the progress on a regular basis. During the handover he went through the functions on the car and emailed me with links on the features
06 December 2024
Alex Stanley Davies is a great sales person and looked after me well.
02 December 2024
this time i didnt actually visit the centre, all done online and car delivered to my home address
02 December 2024
Curteous and helpful
29 November 2024
Very satisfying by delivery of my car
28 November 2024
The whole experience at BMW Group 1 Borehamwood was excruciating. Cayla who dealt with the sale literally had no idea what she was doing. She was meant to extend the finance on the BMW we were exchanging - she didn't do it and we had to deal with it
27 November 2024
Everything prepared and easy
27 November 2024
Jodie Russell was extremely helpful and professional
27 November 2024
I had the pleasure of dealing with Jodie Russell who was simply outstanding.From selecting the perfect model to finalizing the paperwork and delivery, everything was handled with utmost care and efficiency by Jodie.
18 November 2024
No issues
18 November 2024
Dennis again
17 November 2024
Excellent customer service. Bobby was fantastic, I cannot thank him enough and praise the service. Sophia who I purchased my last BMW from came and said hello and helped. Manager came and thanked me during handover. Outstanding customer service.
05 November 2024
Professional, knowledgable and attentive staff who understood my needs and sorted out a wonderfiul deal.
04 November 2024
My car arrived very quickly, it was all sorted very quickly, it was clean, there were no issues, Simon made sure I could understand the basics of the car before leaving.
04 November 2024
Apart from the nationwide problem with the finance freeze all went smoothly and we were kept up to date via phone calls and emails
03 November 2024
Swift delivery, documents all electronicly sent to me ahead of my delivery which made for a stress free hand over day.
02 November 2024
Jack Mills was very helpful and informative and assisted me in getting the right vehicle at the right price. He kept me informed throughout the process and even contacted me after the purchase to check there were no issues.
01 November 2024
quick, and easy
29 October 2024
We had a slight misunderstanding when we first entered but after receiving a phone call to go back to,the showroom we havent looked back, Bobby Ahmed was so pleasant and helpful . We were shown the car we liked. There wasnt any pressure to buy .
28 October 2024
Communication and service from Sophia throughout the sales cycle was fantastic! No question was too difficult and responses were quick and polite.
25 October 2024
Ian Elwiss at Borehamwood BMW was brilliant, unlike the BMW staff in Blackpool and Preston. The sales staff there were very very poor. Borehamwood BMW restored my faith in you
23 October 2024
Went extremely smo
22 October 2024
My overall experience with BMW has been quite positive. After the purchase, Simon Wong followed up to ensure I was satisfied with my new BMW and to answer any additional questions.
21 October 2024
Great people / hand over experience. Only gripe is we were not offered a pick up service from home (150 miles from Centre) to pick up the car - we had to take train, but were collected from station. Audi picked me up ~120miles last month no problem
18 October 2024
Excellent communication and service from the salesman and the dealership
18 October 2024
Sophia again! She was wonderful and did an unexpected unveiling for us. Such a lovely touch.
07 January 2025
Very helpful
06 January 2025
Top quality service
05 January 2025
Explained everything to my satisfaction. Experienced a d professional staff.
05 January 2025
Service has improved
05 January 2025
Very pleased
05 January 2025
everything went smoothly
04 January 2025
Great service and happy with the work completed. Very helpful. Shoutout to Steve the technician!
02 January 2025
The young guy from customer service didn't bother to update me or communicate with me about my vehicle. Very rude and seemed unbothered and very unfriendly. Horrible.very long wait. Didn't explain what happened to my car. Rude young guy.
30 December 2024
10/10 customer service. The video of the inspection being done is a really nice touch I must say.
30 December 2024
Attended by Mr. Raj Patel and all staff are very smily and welcoming All deserve 10 out of 10 All arrangements very nice and smoothly??????
29 December 2024
Great service. Not much waiting around and quick pick up of courtesy vehicle.
29 December 2024
Washed my car after the service which was greatly appreciated.
29 December 2024
Condition report described the details about the vehicle propulsion system as good condition. i.e. exhaust system, catalist, oil levels, fuel system, engine noise, smoke. It did not describe the condition of the electric propulsion system of my car
29 December 2024
Satisfied
29 December 2024
Quick and efficient , kept me updated throughout with personalised video
28 December 2024
Great experience
27 December 2024
Piotr was responsive and helpgul
26 December 2024
Checking in online. Prompt attendance for drop off and pick up. Update on progress and on completion. Video clip of vehicle health check. Free car wash.
26 December 2024
Very friendly staff - Keeley was fantastic
25 December 2024
I waited 15 minutes to be seen even though the service advisor didn't have anyone with them.
24 December 2024
Great Service
23 December 2024
Happy services
23 December 2024
Took the car and after 1hour and a half the car was ready for me to collect.
22 December 2024
Summarised above
22 December 2024
Because what I wanted to be addressed was not. The drive train was not checked and that was the issue to have to bring in the car.
19 December 2024
Again, Omer is brilliant and made my experience at Group 1 Borehamwood enjoyable.
19 December 2024
Very satisfy with the service at BMW GROUP 1 Borehamwood.
18 December 2024
Efficient service. Polite staff and car was cleaned very nicely
18 December 2024
Very satisfied
17 December 2024
Great service
16 December 2024
They found a cheap solution to a small problem. Thorough inspection before servicing
15 December 2024
Rear brake pad depth changed from 60percent worn to 80percent worn within 2 months following checks by bmw technicians. Made no sense how this could be and felt readings were not objectively measured.
15 December 2024
My car was booked in for MOT, standard scope brake fluid service and aircon refresh. BMW said I need new wipers and fitted them but they make a cracking sound in use. I asked for the tyre pressure warning light that is permanently on to be checked an
14 December 2024
Requirements met as expected
14 December 2024
Everything was great to a excellent manner
14 December 2024
Friendly, knowledgeable and highly professional.
14 December 2024
Same as above but also the man who served me was so helpful and nice I can't remember his name sorry
14 December 2024
Polite staff
13 December 2024
From initial fault diagnosis, to ordering part and fixing problem, all great service Special mention for Gary, reception staff and Omer (service advisor) who are always exceptional! Thank you
13 December 2024
They did diagnostic testing unnecessarily and charged £249 pounds
12 December 2024
Very polite, helpful and friendly staff, special thanks for Mr Omer.
12 December 2024
Service was excellent and efficient from start to finish, staff very friendly and helpful
11 December 2024
Felt updated all the ay although i feel i paid extra for some things hich i didnt yet had to
10 December 2024
No one cares really to be honest I have gave my honest report when I was asked how my car was going which was not good. To be left like this is appalling and the manager at the Borehamwood centre has not Evan contacted me back
10 December 2024
Great service from Omer. He kept me informed about the car service. He called me a day before reminding me of the service and documents to bring for the loan car.
10 December 2024
I had to being the car in for an unscheduled visit and Peter was very accomodating
10 December 2024
Perfect service
09 December 2024
Nice staff
08 December 2024
People were nice as responsive
07 December 2024
Easy to book, work done quickly and well.
06 December 2024
The team completed everything that was scheduled in the agreed time.
05 December 2024
satisfied with the service
05 December 2024
1) Service adviser: Miss Toni Spratt, has been very good, in all aspects of the customer service as are front desk reception staff. 2) Any query raised after the car inspection is EXPLAINED in detail and not fobbed off
05 December 2024
Superb customer service by the entire team, especially Dawn and Neil who kept me informed all the way through as to when my cars work would be completed. Thank you.
05 December 2024
Reported coolant message appearing, advised nothing required. Today another BMW replaced tyres. I reported message appears.Diagnosed leak in pump.Saved my engine being damaged. Group1 don't look after cars,you wait for major damage=high invoice.
04 December 2024
Was appointed a service manager - Kerry Sullivan who made sure everything went smoothly.
04 December 2024
Overall I received an excellent service from the service team. A very special thanks to Dawn Crook who personally took the time to see that I was very well looked after since my not so happy experience the last time around.
03 December 2024
The staff member Piotr was brilliant and the car came back so clean!
02 December 2024
great service
02 December 2024
Yep as the car was ready they went out to get hire car sorted
02 December 2024
Very efficient
01 December 2024
Very satisfied. The Gentleman who served us at that day on MOT was really helpful and kind. Thank you
01 December 2024
I have no complaints at all and the car is running well.
01 December 2024
It is, without any doubt, an official BMW service.
30 November 2024
Very friendly and helpful. Lovely lounge to wait whole car is being checked.
30 November 2024
Delayed getting car started on
30 November 2024
Friendly and efficient team, car was return fully cleaned which was a lovely touch
29 November 2024
Kept me informed if the timeline etc Car cleaned All good
26 November 2024
Very professional
25 November 2024
Again the same reason professional work clear and simple just the way it should be.
24 November 2024
Booking process easy to carry out on-line. Polite and efficient handover at arrival and collection at the centre. I was given updates during the course of the day. As far as I am aware the specified full service has been carried out.
23 November 2024
Why give me my car back with a puncture!
23 November 2024
The reason for visiting was professionally addressed
22 November 2024
Fault from damage was found and video of survey was valuable.
22 November 2024
Im very happy with my experience at BMW. The lady at the reception was lovely and I was really happy to see my car was cleaned after my service as I was already planning to wash it. Even the toilet was very clean and smelt nice. I have no complaints
22 November 2024
Provided me with a good experience
21 November 2024
Got works needed done promptly
21 November 2024
The service manager was extremely helpful
19 November 2024
Good customer service from Luke
19 November 2024
Work is always done to a high standard however it would have been great if BMW would offer added services like fitting 3rd party cash cams.
19 November 2024
Great team
18 November 2024
Really happy with the way my car issues were dealt with and at speed.
18 November 2024
No problems at all. Completely happy with service.
18 November 2024
I have been with BMW for years and they always satisfy my needs, no problem is ever too big for them
18 November 2024
Very gently and helpful people
18 November 2024
Each time I visit your center there is some problem. Once your mechanics put dirty and wet tires on my white leather seats. Another time they sprayed my car with some substance w much doesn't allow rainwater to flow and is difficult to remove. Yet an
18 November 2024
Happy with the service
18 November 2024
Service reception was smooth & service carried out on time.
17 November 2024
Made the whole process easy
17 November 2024
Best service
16 November 2024
Excellent service
14 November 2024
Met all requirements and no issues
14 November 2024
Petr was great - recommend
13 November 2024
Really good service received from the team and the advisor Raj Patel was very friendly leaderships and clear. They even gave my car a complimentary clean inside and outside.
13 November 2024
Overall satisfactory service, staff I dealt with was professional, which I liked. unfortunately previously staff have been rude or unhelpful.
13 November 2024
Very good
13 November 2024
Really good experience!
12 November 2024
BMW service Department in Borehamwood are very efficient-I feel they care about customers.
12 November 2024
It took 8 days and a great deal of effort on my part to get a courtesy car. Why it took two weeks to get the parts to complete this job I don't know.
12 November 2024
I guess the work was done on the car but I never received the reassurance it was all done as it I took the car with service light on the dash
12 November 2024
Very helpful
12 November 2024
Almost perfect. There was some confusion about the hire car. Also communication timeline was a little slow.
12 November 2024
Everyone was vey approachable, courteous and professional.
12 November 2024
The service and MOT went fine, but after that, I haven't got the documents of MOT certificate or service certificate. I thought they are in my car, but found out not when I got home. I contacted the shop, they said they will email, but never
12 November 2024
Team were great
12 November 2024
Quick, friendly, professional, very well organised service
12 November 2024
Advance communication was clear and helpful, attentive and responsive service; positive outcome
12 November 2024
No communication as already explained over the call.
12 November 2024
Very unsatisfied with the garage in Borehamwood, the way they tried to rip me off is unbelievable,proper thief ??, I was called for recall letter and I was ending with around 2k bill, ??.
12 November 2024
If I'm picky, having to wait about 3 hours, it'd be nice to have some biscuits to go with the coffee in the waiting area (I'll remember to bring a sandwich next time) . The colleagues are friendly, informative and helpful. The cost as expected.
12 November 2024
Service not proactive, I had to go twice once for oil change and again for recall fix. When I booked a service they should have known that recall related parts to be ordered beforehand. before the car checks in. The car was not ready in time as wel,
12 November 2024
Staff is friendly and accommodating
11 November 2024
Very helpful and friendly and sorted things out
08 November 2024
good responsibility, efficiently
07 November 2024
Good
07 November 2024
Kerry was very helpful and friendly
07 November 2024
Mr Omer has always been great with us
07 November 2024
I don't feel that the service team are being completely honest with me about some of the issues relating to my car, such as recalls and faults. There appears to be low interest, even though I have purchased two cars and serviced all at this dealer.
07 November 2024
Great service
07 November 2024
Excellent service.
07 November 2024
Good staff service
07 November 2024
Friendly, good communication. I like the report both written and video on condition of car.
07 November 2024
Timely and professional
07 November 2024
Good result
07 November 2024
I was very happy bc i dropped the car off, had it serviced (re-call works) air bag and EGR exhaust work. Kerry was absolutely amazing at the desk and very polite. Technician, Gurdeep Rai for the works carried out. And the receiptionist we lovely
06 November 2024
They did not resolve the issue.
03 November 2024
First impressions from receptionist was fantastic and from booking to finish the communication was great.
28 October 2024
Despite the tight time constraints. Luke was very helpful in getting my car to me in time.
28 October 2024
i had to chase on multiple occasions to find out when my car would be ready. since receiving the car my steering wheel is stiff and there is a creaky noise when it turns. i will be speaking to bmw about this as there was no issue beforehand
24 October 2024
Very good
24 October 2024
See above
22 October 2024
I'm completely satisfied.
21 October 2024
Piotr was very friendly and provided excellent communication. A credit to BMW
21 October 2024
Great service, staff are friendly and attentive. Shout out to Gary, Raj, and Kerry for taking care of me on the day.
21 October 2024
The only reason I didn't give 5 stars was because there was no courtesy car available so I had to sit and wait for the service to be completed.
20 October 2024
Everything was done on time
19 October 2024
Satisfied
19 October 2024
Very happy although when I got there i was told I wsn't booked in for a 'service while you wait'! Once I showed my email showing I was, the staff were helpful sorting this out.
19 October 2024
By keeping in touch with the progress of service
19 October 2024
It's just a very well run service centre. Everything is as they say it is and they always meet deadlines and make it easy. Your service team is why I'm with BMW and not JLR
18 October 2024
Given info before works commenced And informed when work complete with breakdown of costs
17 October 2024
The video car examination was very informative. It kept me well informed to decide on necessary services to my car. I especially liked my car was clean when I collected it.
17 October 2024
Very good service from the team Luke , Raj and the area manager
17 October 2024
They explain everything regarding what is implicated a good maintenance of the car
17 October 2024
I can't complain about anything, I was totally satisfied.
15 October 2024
Very happy
15 October 2024
Satisfied
14 October 2024
Will give zero if possible
14 October 2024
Great service
06 January 2025
My car was an order to my own specifications. Sophia kept me updated via email with the delivery details