Our Kentish Town Aftersales Centre has now closed. Customers can now book a service, repair or MOT at Borehamwood. Click here for more information.
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
266 ratings and 187 comments received in the last 90 days.
04 April 2026
Brilliant, Jodie was extremely helpful.
31 March 2026
Valued my custom and went the extra mile to make the whole experience first class.
31 March 2026
The sales representative from Group 1 Jodie was very good. She was knowledgeable and listened to our requirements. She was very clear and highly personable.
28 March 2026
Both Siaf and James were brilliant in looking after me
26 March 2026
Very responsive and customer centred.
25 March 2026
Maurice and Alex were great really impressed with them both, not pushy explained everything in detail that I needed to know and was happy to answer any questions I had
24 March 2026
Jodie was so lovely very friendly and made u feel at ease
24 March 2026
Service was top notch
24 March 2026
Welcomed nicely by my sales rep Leigh stevens and smooth process
24 March 2026
The purchase and delivery of my new car couldn't have been better. Everyone was excited for me and made us feel very welcomed. Leigh handled everything expertly.
24 March 2026
Very smooth and well organised
24 March 2026
Great introduction and hand over
23 March 2026
Ian Elwiss was amazing Very obliging, profesional. I drove off will full confidence as well as knowing I have a further oppotunity to come back if I have further questions. really great service.
13 March 2026
Good service. Respectful and knowledgeable staff .
12 March 2026
Alex was professional from start to finish, no fluff, understood my needs and work towards them.
12 March 2026
All went smoothly and in good time
10 March 2026
Friendly great service. Very helpful.
10 March 2026
The service was exceptional.
08 March 2026
Alex was extremely helpful in sourcing my new car.
08 March 2026
Myron is a credit to the team. Informative, honest and genuine. Didn't try to push a sale and kept us informed of any updates.
07 March 2026
Myron was professional and helpful at all stages of the buying and ending my contract with my previous car.
07 March 2026
Ian Elwiss was brilliant . Extremely knowledgable . Great company and very patient with us . Best buying experience I've ever had ( for context I have 6 cars at the moment ).
01 March 2026
Very good service
24 February 2026
Simon has been exceptionally successful at assisting our family with their new car purchase. Informative, thoughtful, helpful, friendly and supportive throughout the process. Sophie had also been involved when collecting our car & has been brilliant.
24 February 2026
I would like to extend my heartfelt thanks to Mr. Ashok for his exceptional service. He was extremely professional, attentive, and supportive throughout the process, and I am truly grateful for his assistance.
24 February 2026
The attention I received was friendly and professional. All the staff that were involved were very attentive and kept me informed the delivery of my new car. I'm sure the after sales service will be the same.
18 February 2026
Group 1 have been a really responsive garage. Ashok Rajaratnam in particular has been super helpful in making sure every element of the sale when through without a hitch.
15 February 2026
First class service and information throughout transaction
14 February 2026
Extremely proud of the new BMW X2
13 February 2026
amazing costumer service
09 February 2026
Was helpful with everything
05 February 2026
Jodie was great and I know I can go back for more help with the tech side which is a learning process for me as I traded in my 325 drop head coupe which I had had from new in 2006 and put 120000 km on the clock!
04 February 2026
Really good service from viewing, test drive, purchase and collection. Thank you Alex for taking care of us and providing a friendly service.
03 February 2026
Very attentive
02 February 2026
I felt completely satisfied because Simon set the tone for an exceptional experience from the very beginning. He was professional, knowledgeable, and genuinely attentive, making the whole process feel effortless and well-supported.
02 February 2026
Dealing with Lee Stevens was an absolute joy.
31 January 2026
Reception staff pleasant and friendly. The salesperson Alex StanleyDavies made the experience very pleasurable and easy. Alex sorted test drive quickly and made the whole buying experience a good one
30 January 2026
The person I dealt with at Group 1 (Ashok Rajaratnam) was very helpful in my purchase. Very prompt with questions and answers and not too pushy in his sales approach. It made the buying of the car very easy and a real pleasure.
29 January 2026
I was extremely satisfied. From start to finish, Sophia Kailou was amazing. She talked through every step of the process making sure I had all the information needed and was so patient and lovely to me.
28 January 2026
Sophie was really nice and patient, she completely explained everything step and helps me a lot. She is the best.
27 January 2026
Very pleased with Alex D, Amazing start to finish. Told us what we needed know about the car we chosen, kept us updated with everything until the car was delivered. Then help get it all set up with understanding of everything. Very helpful. Thanks.
27 January 2026
Everything was spot on, excellent service and well explained.
25 January 2026
A successful experience with BMW
23 January 2026
Team were very good at providing me with the best know how on which car I should go for. They also helped me get the car i wanted. They ensured that all my needs were met.
14 April 2026
Fast service however maybe to fast didn't do all what I asked for in request form and damaged my car I'm still waiting for a manager to call me for assistance You wouldn't expect this kind of service from BMW
14 April 2026
Fast efficient experience
14 April 2026
Everything was straight forward. The service manager, Piotr Kwiatkowski, was very attentive and kept me updated throughout the servicing and MOT procedure.
13 April 2026
Great service
12 April 2026
Ease of access, updates and pick up.
11 April 2026
We are supposed to come to the dealership because they know the best how to take care of the cars and instead a - Big Disappointment ! I have attached the bmw report showing no problem found and the picture I took myself under the car later after I
10 April 2026
Everything was explained to me and new air bag was fitted quickly.
07 April 2026
Good friendly service
05 April 2026
It was an compulsory upgrade.
05 April 2026
My MOT was cancelled without a telephone call. I received telephone call and express my displeasure. I wrote a report and again complained. No response was received. I think that you need to pay attention to customer created correspondence.
04 April 2026
Completely happy with service
04 April 2026
The whole team at Borehamwood service centre are amazing. I have been fortunate enough to own many brands but this is the most personable and knowledgeable service team.
03 April 2026
Goid service
02 April 2026
no prpblems at all
01 April 2026
It was an absolute pleasure dealing with Dawn and her team from the very first interaction to the last.
31 March 2026
Always have my car sevice here.
30 March 2026
Everything ran smoothly in what was a vey straightforward job
30 March 2026
Good service. Advisor/contact was very good and communicated well.
29 March 2026
The service was very good. I was told I could wait for the work to be done and how long it would take. It was spot on.
29 March 2026
Great communication also kept up to date, friendly and knowledgeable staff .
28 March 2026
Kept informed work done efficiently car cleaned
26 March 2026
Very satisfied. I couldn't ask for a better service.
25 March 2026
I dropped my Mothers Mobility car off at Borehamwood group 1 service centre at 8am when the doors opened The car was not ready to collect until 5.30pm !!! A whole day for a service .
25 March 2026
Sam who dealt with me was really helpful and communicated well
25 March 2026
The contact at Group1 - Omar - made sure I fully understood the process and timing of the survey and kept me informed throughout.
23 March 2026
They treated me courteously and professionally
23 March 2026
Prompt and efficient service on arrival, and work completed in a timely manner.
23 March 2026
Friendly helpful and professional
23 March 2026
Very efficient and staff are friendly people
21 March 2026
Very efficient
21 March 2026
Went smoothly they we proactive in contacting me
21 March 2026
Jennifer Charles was awesome!
20 March 2026
Professional and efficient service
18 March 2026
Raj was excellent, very helpful, and importantly, he phoned me back when he said he would. My only criticism is that I kept being told my warranty had run out in March last year, when in fact I purchased the car in April last year. Very annoying.
18 March 2026
Perfect service as always!
18 March 2026
The work was excellent but the administrator dealing with it was unhelpful.
17 March 2026
very satisfied overall. From the first phone call, to the booking process and the actual day, it was all a straight forward process.
17 March 2026
Very helpful and knowledgeable
17 March 2026
I have no complaints
17 March 2026
Kerry Sullivan is very helpful and informative and explains things so well. Gary also is so helpful and friendly.
17 March 2026
Really appreciate the great service
16 March 2026
Omer kept me informed on the progress regularly as it was a waiting service
16 March 2026
Please see below. Checked in online for booked service and replacement starter motor. On arrival, told service not booked in and part required not been in stock since October. Part requested because of recall notification.
16 March 2026
Jennifer very efficient as well as Manager Dawn Crook, always extremely helpful and nothing is ever too much trouble.
16 March 2026
Found your staff- from reception, Service adviser, diagnostic technician and managers very professional and helpful.
16 March 2026
I am a very happy BMW customer of over 30 years.
15 March 2026
All went well.
15 March 2026
Both Dawn thd managerr and Jennifer was extremely helpful and informative. thank you again, ladies. i look forward to seeing you again next year
15 March 2026
Excellent service and service advisor listen customer care fully and interact with technicians
14 March 2026
Very professional and customer friendly
14 March 2026
Everything clearly explained
14 March 2026
Piotr was very helpful
12 March 2026
See below, otherwise I was very well looked after.
11 March 2026
Polite and prompt, did everything on time, good courtesy car.
11 March 2026
Good deal and efficient service
10 March 2026
Raj Patel - I'd like to express my sincere appreciation for the excellent service I received during my recent visit.
09 March 2026
All great however I am still awaiting a call back regarding an action plan regarding a paintwork defect which may be a warranty claim
09 March 2026
Good service.
08 March 2026
Easy to book, dealt with professionally had car back next day cleaned inside and out...but very expensive
08 March 2026
Easy check in, was kept informed of the progress and work finished to my satisfaction. Price quoted was accurate.
08 March 2026
Overall I was happy with the service. The only negative is that my waiting appointment was booked for 10.30. I was there 10.15 as requested so that there were no delays, but for a mot I feel the process took too long, approximately 3.5 hours.
08 March 2026
Happy with the overall service
08 March 2026
Work was carried out quickly and was kept updated on progress. Dawn arranged the parts in advance of booking and ensured I was kept updated as soon as the work was done
07 March 2026
Efficient, businesslike and friendly
06 March 2026
Excellent service, everything explained, the job was done in time. Friendly and professional staff!
05 March 2026
I'm completely satisfied in that the service received was good. Also the staff by name Raj, was very helpful in explaining things to me when I queried those extras that the self check in screen wanted to sell to me! He also ensured I received updates
03 March 2026
Friendly staff
02 March 2026
Amazing staff , great help and support, thank you
02 March 2026
Technical service was good, staff were friendly and helpful but attention to detail was poor. Item on bill that should have been free, different staff told me different things about billing and floor mats left absolutely filthy.
01 March 2026
Satisfied with the service
01 March 2026
Not good still I am waiting the part not done service good
01 March 2026
The service was professional and efficient. The staff were friendly and kept me informed throughout the process. The work was completed on time and everything was clearly explained. Overall, I had a very positive experience.
01 March 2026
I was met with a smile and warm greeting .I added a service at last moment which was not a problem . Car was done on time . No hassle
28 February 2026
Everything ran smoothly
28 February 2026
Nothing has been done in terms of investigation. I've booked it in common to be checked plugged into the computer where is the short circuit however I've been told to change the main switch and apparently there was no power in it but when I went to i
25 February 2026
The whole process was simple and quick
25 February 2026
Everything went as I was told
24 February 2026
Courteous and attentive service
24 February 2026
Group 1 Borehamwood carried out the recall for the starter motor and did it well, looking after me. Happy with customer service.
24 February 2026
Good service
24 February 2026
Service was good
24 February 2026
Amazing wash and MOT while wait.
24 February 2026
MOT performed as agreed
23 February 2026
Everything smooth and in order.
21 February 2026
Online Service booking to collecting the car from Group1 was good. The Car is less than 2 yrs old, the Car and My BMW App is still showing - Emission Inspection is due on 1 April 2026. Now I have been told to bring car to Group1 for changing the date
21 February 2026
Hi there Always great service however I have been over charged for the last two visits. I have been a customer for over 10 years, buying two cars and servicing them with you. I know this is a glitch and you can fix it - please let me know how
21 February 2026
Excellent customer service and fast, efficient handling of my car.
21 February 2026
Toni Spratt kept me informed and was very helpful and professional
20 February 2026
Staff are always very helpful.
15 February 2026
Dawn was very nice to deal with
15 February 2026
Following EGR recall work by Group 1, my intake manifold was not inspected or replaced despite an EGR-related drivetrain fault. Other BMW owners had this done. I am concerned the recall was not completed comprehensively and request BMW UK review.
15 February 2026
Always good communication and quick service.
14 February 2026
Dawn Crook sorted things out for me
14 February 2026
Great people working there. Kerry, Jane, Gary are wonderful. They are helpful, kind, care for people. We are very happy at that Centre and will continue going there.
14 February 2026
Speedy check in No problems
13 February 2026
Everything was good Thank you
13 February 2026
Piotr Kwiatkowski and the reception team were both helpful and courteous. Piotr kept me informed regarding the problems and costs relating to the issues with my car. All in all a good experience.
13 February 2026
Work was done efficiently but there should be an easier way to speak to the guys there
12 February 2026
Service is always excellent
11 February 2026
The service was fine and the customer facing staff were great, however the bill was much larger than I was expecting after having asked the pricing late last year when I arranged the first service was told around £260.00 and got a bill for £378!!
10 February 2026
The servicing elements were all perfectly brilliant. However I flagged an issue with the body of the car during online check-in, I needed to mention it again after the service, and waited 20 minutes for someone from body shop to see me. No one came..
10 February 2026
Great communication, from booking to completion. Jennifer was fantastic very helpful and kept me updated. 5 star service
09 February 2026
well looked after
09 February 2026
As I arrived my E46 M3 stopped dead, no power whatsoever, I was greeted by a kind gentleman who immediately diagnosed the situation, boot was opened and he saw the negative terminal was very loose tightened it, problem solved (phew) so reassuring
09 February 2026
Sam was knowledgeable and very helpful!
08 February 2026
Very efficient
08 February 2026
Very efficient, kept to appointment times, friendly and helpful staff
07 February 2026
Couldn't answer my questions
07 February 2026
All staff very helpful
05 February 2026
No problems, courteous service.
05 February 2026
Booking and drop off process was easy to do. The reception team and customer service advisor was friendly in the centre.
04 February 2026
Exactly as advised
03 February 2026
Excellent customer care. Very helpful and professional.
03 February 2026
very good service from Piotr thanks
02 February 2026
Great service rep and great service team
02 February 2026
Very prompt and efficient check in
02 February 2026
Fast efficient and friendly
02 February 2026
The team were excellent and very happy with the service.
02 February 2026
You didn't change the defective washer blade. Otherwise, great.
01 February 2026
Especially the handover of the car and the updates before the car was ready for collection
31 January 2026
The service manager carried me along. No surprises. Sentnvideos and recommended for additional works
30 January 2026
While a busy service centre, the check in, works and check out were quick and efficient. Peronnel were friendly too.
28 January 2026
Not happy
28 January 2026
xxxxxxxxxxx
27 January 2026
Excellent service
27 January 2026
They were no problems
27 January 2026
The whole process was undertaken and completed swiftly and I was kept fully informed of the progress throughout
26 January 2026
The customer care people, were excellent and so knowledgeable. Raj was so helpful, thoughtful and considerate.
26 January 2026
Jennifer Charles looked after my service. She was very attentive and answered calls promptly when I had a few questions. She is a highly capable member of staff.
25 January 2026
I was contacted promptly during and after the service
25 January 2026
The location is not good
24 January 2026
Job done
23 January 2026
Very helpful staff and satisfied
23 January 2026
Staff very helpful. Comfortable and well equipped reception area and thorough report provided. Would recommend.
21 January 2026
Complete the task on time and provided free car wash
21 January 2026
I experienced no issues or delays and therefore that is my reason for only giving the top rating.
21 January 2026
The staff there work seamlessly together...from Gary, to Dawn to Steve my car was in and out very quickly and I was back on the road in no time
21 January 2026
Friendly and helpful
21 January 2026
Great support
21 January 2026
Very good service, clear information and communication, appreciate the citinow video alot. Car cleaned and available promptly.
21 January 2026
Took longer than expected
21 January 2026
Really great service and Dawn and Piotr went out of their way to solve the recall.
FIND Group 1 Borehamwood BMW
Address
- Stirling Way, Borehamwood, Hertfordshire, WD6 2BT
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 0208 951 2600
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 731 4200
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 131 3023
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
Address
- Chester Road, Borehamwood, Hertfordshire, WD6 1LT
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 0208 131 3023
Borehamwood as well as surrounding areas including Barnet, Harrow, Hatfield and Watford
05 April 2026
Excellent service